> Markdown version of [/jobs/ext/3189093-it-helpdesk-engineer-onsite-llandudno](https://www.wearedevelopers.com/jobs/ext/3189093-it-helpdesk-engineer-onsite-llandudno). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Engineer - Onsite - Llandudno - **Company:** Karmic Synergy - **Location:** Llandudno, UK - **Salary:** £28,000.0 - £32,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Microsoft Azure, Microsoft Office, Networking Basics, Software Engineering, TCP/IP, Virtual Local Area Networks, Network Routers, Break Fix, Laptops, Gsuite, Windows Client - **Published:** September 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4e2dc42bdd44aeea ## About the Role * Previous experience working within a Managed Service Provider (MSP) environment. * Experience in a technical support, helpdesk, or IT service delivery role. * Strong troubleshooting and break-fix support experience for Windows desktops and laptops. * Good knowledge of Windows 10 and Windows 11. * Experience supporting macOS and iOS devices. * Understanding of networking fundamentals, including TCP/IP, switches, routers, and VLANs. * Excellent communication skills, with the ability to engage confidently with both technical and non-technical users. * Proven ability to build and maintain strong customer relationships. * A proactive attitude towards learning and professional development. * Ability to adapt to changing technologies and business requirements. * Flexibility to work occasional evenings, weekends, or out-of-hours support when required. * Full UK Driving Licence. Desirable Skills and Experience * Previous IT support experience within the education sector. * Working knowledge of Windows Server 2025. * Experience administering Microsoft 365 and Azure. * Experience administering Google Workspace. * Ability to speak Welsh., * Experience providing IT support within an educational environment. * Experience administering Google Workspace. * Experience administering Microsoft 365 and Azure. * Willingness to undergo a background check in accordance with applicable regulations. * Welsh language skills are advantageous. Required Qualifications * Full UK Driving Licence (required). * Welsh language skills (preferred)., * Are you willing to undergo a background check, in accordance with local law/regulations? * Have Administered Office 365 and Azure * Have Administered Google Workspace Language: * Welsh (preferred) * Siarad Cymraeg (preferred) Licence/Certification: * driver's license (required) ## Description The ideal candidate will have previous experience within an MSP environment and, ideally, experience supporting educational establishments. You will provide both remote and on-site support, acting as a key point of contact for our customers and delivering outstanding technical assistance across our Education division and wider client base., * Diagnose and resolve hardware and software issues through the helpdesk system. * Accurately record, update, and manage support tickets, ensuring high levels of customer service throughout the support process. * Install, configure, and deploy software across customer devices and systems. * Maintain and update technical documentation, procedures, and support resources. * Assist the Infrastructure Team with networking, server, and systems administration projects. * Provide remote and on-site technical support to multiple customers across our managed services portfolio. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)