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# Remote Expert EPIC Configuration Analyst - (Cupid)

- **Company:** Presbyterian System Services
- **Location:** Richmond, VA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $100,152.0 - $175,718.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Software Engineering, Test Scripts, Epic ECSA, Epic Cupid
- **Published:** September 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=58f050869f87bb8e

## About the Role

* Bachelor's degree plus 3 years of IT or business experience.
 * 3 years of Epic specific experience.
 * 6 years' of additional experience can be substituted in lieu of degree.
 * Epic certified in supporting application plus additional proficiency/certification/badges in related application area

## Description

Build your Career. Make a Difference. Presbyterian is hiring a skilled EPIC Configuration Analyst - Expert Type of Opportunity: Full time Job Exempt: Yes Job is based: Remote Workers New Mexico Work Shift: Days (United States of America), This position is responsible for in-depth knowledge of assigned Epic System software. This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization's needs. This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions

 * Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.
 * Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects, collaborating with colleagues and across teams.
 * Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications. Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.
 * Modify Epic records, tables, and master files to support the application design, additions, and changes.
 * Implement changes using documented procedures that are compliant with departments policies and procedures.
 * Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records.
 * Have expert understanding of your supported application, integration and general understanding of most all other Epic applications.
 * Work independently 100% of the time
 * Anticipate add on work and accomplish both within schedule. Role model for projects.
 * Promote teamwork within and with other teams
 * Role model for others, is well respected by team and customer
 * Make recommendations, review and test changes, enhancements, and each new release as assigned.
 * Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.
 * Support the training team by keeping trainers abreast of new functionality and system changes.
 * Understanding of workflows, integration between application, downstream systems, and integrated workflows.
 * Create new workflows with collaboration of SME
 * Create solutions that allow our end users to be more productive and effective.
 * Advocate for our customers.
 * Mentor and teach others including other mentors. Tailor your mentoring to the individual mentees needs. Guide other analysts within your team and across teams.
 * Go to person for team members and end user to have a productive discussion on application, operations and workflows.
 * Ability to troubleshoot outside of your application.
 * Recommend and implement opportunities for knowledge transfer/mentorship.
 * Create presentations and present to large cross functional groups with effective Q&A
 * Analyze new functionality in new releases to identify impact.
 * Ensures all quality assurance processes are followed, including change management and testing efforts.
 * Facilitate meetings. Drive integrated group to next steps and provide notes and follow up.
*

 + Functional leader within the team and across teams, team advocate for change management and independently get others on board.
 + Identify and implement process improvements for your team and across multiple teams/areas.
 + Identify and make recommendations to operations proactively, creating solutions independently.
 + Build and/or help maintain relationships with other Epic customers.
 + Assist with developing a strategy for a given area.
 + Works with the leadership in the assessment of projects for scoping and timelines.

Hybrid: In office expected for individuals within 60 Miles of Albuquerque every Tues, Wed, Thurs.

Remote: Open to remote applicants in the United States, except for the following states: California, Illinois, North Dakota, New York, Ohio, Washington and Wyoming