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# IT Support Technician

- **Company:** E-Solutions
- **Location:** Duarte, CA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Identity and Access Management, Issue Tracking Systems, Runbook, Servicenow, Unified Endpoint Management
- **Published:** September 6, 2026
- **Apply:** https://www.dice.com/job-detail/3e6f750a-9a23-4099-8257-50e9c1a6519e

## About the Role

* Experience with Windows and Microsoft endpoint technologies
 * Familiarity with ITSM tools (e.g., ServiceNow or similar ticketing systems)
 * Strong written documentation skills
 * Comfortable following established runbooks/SOPs and escalating with full technical detail when needed
 * Solid customer service instincts - you'll be working directly with end users, * Prior experience in endpoint lifecycle management or device imaging
 * Exposure to identity/access management workflows
 * CompTIA A+ / Network+ or equivalent certification
 * Experience contributing to root-cause or trend analysis reports

## Description

We're looking for an IT Support Technician II to keep our end-user devices running smoothly and our people productive. You'll work hands-on with laptops, desktops, and endpoint software - diagnosing issues, spotting patterns before they become bigger problems, and making sure fixes are documented well enough that the next person doesn't have to start from scratch.

This is a great fit for someone who already has solid IT support fundamentals and wants to grow into more complex systems and cross-team coordination work.

What You'll Do

 * Investigate tickets, device data, and user feedback to find root causes - not just quick fixes
 * Support device setup, software installs, image validation, access requests, and retiring old equipment
 * Write clear documentation: requirements, test steps, runbooks, and handoff notes
 * Work with security, identity, engineering, and other IT teams when issues cross departments
 * Track ticket trends and device performance, and flag where things need attention