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# Information Technologist 2, Office of Infrastructure Management, PN 20064539

- **Company:** State of Ohio
- **Location:** Columbus, OH, United States
- **Contract:** Temporary contract
- **Skills:** Information Systems, Databases, Software Engineering, Information Technology
- **Published:** September 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1b12c5cc73883d71

## About the Role

18 mos. combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 mos. combined work experience as specified by the agency position description & job posting.

 * Or completion of associate core program in computer science or information systems; 12 mos. combined work experience as specified by the agency position description & job posting.

 * Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.

## Description

* Operates and performs Customer Support both over the phone with remote employees and in person.
 * Troubleshoots Software issues with district and central office employees. Performing investigative work into their issues, and testing solutions with them.
 * Coordinates with the Service Desk team to work on deployment projects; Things such as: Laptop deployments, iPad Deployments, moving of employee workstations, Monitor replacements
 * Builds Knowledge Base documentation and uses it to help train other team members