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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solution Specialist - **Company:** SMBS LLC - **Location:** Austin, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Systems Integration - **Published:** September 2, 2026 - **Apply:** https://www.careerbuilder.com/job-details/sales-solution-specialist-austin-tx--a710d5c8-96d4-4af7-b39e-564fe3012590 ## About the Role * 2-4 years of experience in Sales or Customer Success (SaaS or tech preferred). * Proven ability to manage both customer acquisition and early-stage onboarding/implementation. * Strong consultative skills with the ability to uncover customer needs and align solutions. * Excellent communication and relationship management skills. * Comfortable working cross-functionally with Marketing, Product, and Engineering. * High energy, proactive, and adaptable in a fast-paced environment. * Local to Austin for hybrid role working in-office three days a week., Acquisitions Management, Artificial Intelligence (AI), Communication Skills, Consultative Sales, Cross-Functional, Customer Acquisition, Customer Experience, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Lead Generation, Marketing, Onboarding, Problem Solving Skills, Product Engineering, Relationship Management, Sales, Sales Closing Skills, Sales Management, Software as a Service (SaaS), Solution Sales ## Description We are seeking a Solution Specialist for a hybrid role at the intersection of Sales, Onboarding, and Customer Success, in a role that is critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle. The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success. Key Responsibilities * Customer Acquisition & Growth * Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads. * Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals. Onboarding & Implementation (First 90 Days) * Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time. * Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources. * Ensure smooth activation and that usage milestones are met in the first 90 days. Customer Retention & Expansion (Early Lifecycle) * Proactively manage customer relationships during the early stage, resolving issues and driving adoption. * Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle. * Serve as a support contact for non-managed accounts beyond 90 days. Collaboration & Handoff * Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days. * Collaborate with Marketing teams to refine inbound and overall lead processes. * Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery. What Success Looks Like * Customers are fully activated and realizing value within 90 days. * Retention and expansion goals in the early customer lifecycle are consistently achieved. * Net-new acquisition targets are met, with a strong emphasis on inbound and partnership channels. * Reduced clawbacks and churn due to smooth handoffs and strong early adoption., * Be part of a redefined Sales and Customer Experience model where your success is directly tied to customer outcomes. * Help shape how we onboard and support customers in their most critical first 90 days. * Opportunity to work closely with Product, Engineering, and Marketing teams, driving innovation and growth. * Join a high-growth company on track to provide SMBs with a Communications and Back-Office solution, simplifying their lives at every opportunity ## Related Videos - [Recruiting with Soul & Smarts](https://www.wearedevelopers.com/videos/1477-recruiting-with-soul-smarts) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Outsmarting the System: What Game Cheaters Can Teach Us About Cyber Security](https://www.wearedevelopers.com/videos/1396-outsmarting-the-system-what-game-cheaters-can-teach-us-about-cyber-security) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines) ## Related Articles - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)