> Markdown version of [/jobs/ext/3190749-helpdesk-technician-tier-1-or-2](https://www.wearedevelopers.com/jobs/ext/3190749-helpdesk-technician-tier-1-or-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Technician (Tier 1 or 2) - **Company:** Zagg, Inc. - **Location:** Midvale, UT, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, Confluence, JIRA, Microsoft Azure, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Azure Active Directory, TCP/IP, Wi-Fi Technology, Document Enterprise Platform, Software Troubleshooting, Wired Networks, Atlassian Tools - **Published:** September 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c3a326b74a673c9a ## About the Role You don't need to know everything. We want someone who knows how to troubleshoot, investigate, learn, and follow through. You'll likely be successful if you have: * 2-7 years of IT support, desktop support, or helpdesk experience * Working knowledge of Microsoft 365 * Hands-on experience with Microsoft Entra ID / Azure AD * Exposure to Active Directory and Group Policy * Experience with ticketing and documentation platforms such as Jira and Confluence * Basic knowledge of DNS, DHCP, and TCP/IP * Strong troubleshooting and communication skills * A track record of owning issues through resolution * Ability to lift workstation equipment up to 40 lbs * High school diploma or equivalent Nice to Have * Experience with Atera or another RMM platform * Windows and macOS support experience * MDM or mobile carrier management experience * CompTIA A+, Network+, or ITIL certification * Exposure to Azure or AWS * Experience supporting a multi-site, retail, or manufacturing organization ## Description You'll support employees across the organization with hardware, software, access, connectivity, and Microsoft 365 issues while gaining hands-on exposure to Entra ID, Active Directory, endpoint management, networking, automation, and enterprise infrastructure. This isn't a role where you'll spend all day resetting passwords. You'll work alongside an experienced infrastructure team and have opportunities to grow into more advanced technical responsibilities. What You'll Do * Troubleshoot Windows, macOS, Outlook, Teams, VPN, application, and connectivity issues * Provide onsite and remote technical support * Create, modify, and disable accounts in Microsoft Entra ID and Active Directory * Troubleshoot MFA, passwords, permissions, security groups, and application access * Configure and deploy laptops, desktops, monitors, docking stations, and mobile devices * Support conference rooms, Teams Rooms, printers, scanners, and workplace technology * Diagnose basic Wi-Fi, DNS, DHCP, TCP/IP, and wired network issues * Use Atera or similar RMM tools to deploy software, run scripts, and resolve issues at scale * Coordinate IT onboarding and offboarding * Track tickets, root causes, and resolutions in Jira * Maintain Confluence documentation and IT runbooks * Assist senior IT staff with infrastructure-related escalations * Participate in a rotating after-hours on-call schedule ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Should Tech Managers Be Developers First? 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