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# Service Level Agreement (SLA) Manager

- **Company:** Summit Technologies, Inc.
- **Location:** Colorado Springs, CO, United States
- **Experience:** Experienced
- **Salary:** $115,000.0 - $135,000.0
- **Contract:** Permanent contract
- **Skills:** Document Management Systems, Information Technology, Plan of Action and Milestones
- **Published:** September 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=598483726a9dbaef

## About the Role

* Bachelor's degree in information technology, cybersecurity, business, management, or a related field.
 * 5-7 years of relevant experience, including 3+ years in IT service delivery, SLA management, technical agreements, or closely related program support.
 * Strong technical writing, document control, stakeholder coordination, and schedule-management skills.
 * Ability to translate operational/service requirements into clear, measurable agreement language.

Preferred Qualifications

 * ITIL certification or demonstrated IT service management experience.
 * Experience supporting DoD or U.S. Space Force cyber/IT service environments.

Note: The anticipated salary range for this contingent upon award position is $115K-$135K annually. The final offered salary will be determined by the candidate's specific qualifications, relevant experience, location, and the final funding level approved by the client upon contract award.

## Description

Develop, coordinate, maintain, and govern mission-system Service Level Agreements (SLAs) for subscribers aligned to the CSSP. The SLA Manager ensures agreements remain current, measurable, traceable, and aligned to mission and service-delivery requirements while maintaining accurate mission-system data and related Plan of Action and Milestones (POA&M) actions., * Draft and coordinate SLAs with Government representatives, mission system owners, service providers, and technical stakeholders.

 * Manage the full SLA lifecycle, including development, review, approval, updates, renewal, and closure as applicable.
 * Track SLA commitments, due dates, dependencies, performance information, and compliance status.
 * Maintain accurate mission-system and subscriber data used for leadership reporting and decision-making.
 * Support POA&M actions and corrective activities associated with SLA requirements or service gaps.
 * Identify agreement issues, unresolved dependencies, and data-quality concerns and coordinate timely resolution.
 * Maintain organized, auditable SLA records and supporting documentation.