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# IT Operations Engineer

- **Company:** ForeFlight
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $82,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computing Platforms, Confluence, JIRA, Bash Shell, Software as a Service, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Wide Area Networks, Wi-Fi Technology, Scripting, Peripherals, Firewalls (Computer Science), Microsoft InTune, Information Technology, Atlassian Tools, Casper Suite
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=263567b037570a14

## About the Role

* Strong experience supporting hybrid (macOS/Windows) computing environments
 * Experience working and supporting Microsoft 365 for email and collaboration
 * 3-5 years of End User Services / IT support experience, with demonstrated ownership of complex technical issues and contributions to or ownership of IT projects
 * Proven ability to work independently while collaborating effectively within a team environment, * Experience with endpoint management in Intune and Jamf Pro as well as IT infrastructure monitoring
 * Experience with Microsoft 365 Administration
 * Working knowledge of Windows Server environments (Active Directory, DHCP, DNS)
 * Familiarity with tools such as Atlassian (Jira/confluence), Slack, Zoom, and general SaaS App Administration
 * Solid understanding of networking fundamentals (LAN/WAN, VPNs, firewalls, Wi-Fi)
 * Scripting or automation experience (Bash, PowerShell, or similar)
 * Prior experience mentoring junior IT staff
 * Pilot or aviation enthusiast strongly preferred

After-hours or on-call work may be required based on business needs, such as system maintenance/outages, new IT system go-lives, or urgent support for employees.

## Description

* Serve as an escalation point for Tier I Helpdesk issues, troubleshooting and resolving complex hardware, software, and systems problems
 * Provide advanced desktop and endpoint support for the Austin Metro area, collaborating closely with End User Services team members and the IT Operations Manager
 * Lead and execute onboarding and offboarding processes, ensuring consistent, secure, and high-quality end-user experiences
 * Procure, configure, deploy, and maintain end-user hardware, software, and peripherals
 * Contribute to IT projects related to new software implementations, system upgrades, and service integrations
 * Assist with the administration, monitoring, and maintenance of systems that directly impact business productivity and continuity
 * Proactively identify recurring issues, recommend improvements, and help refine End User Services processes and documentation
 * Mentor and support team members through cross-training, knowledge sharing, and informal guidance
 * Deliver exceptional customer service while maintaining a calm, professional approach in high-priority or time-sensitive situations