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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer - **Company:** Total IT Global - **Location:** Nieuwegein, Netherlands - **Experience:** Experienced - **Salary:** €2,500.0 - €2,900.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, IMac, Apple IOS, Apple Mac Systems, Business Software, Desktop Computing, Microsoft Office, Software Engineering, Peripherals, Storage Technologies, Laptops, Unified Endpoint Management - **Published:** September 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1ff5c5918c326075 ## About the Role Mandatory Requirement: Own vehicle and Driver's license, * 2-5 years of experience in deskside, field, or end-user support services. * Strong knowledge and hands-on experience supporting Microsoft Windows operating systems. * Strong working knowledge of Microsoft Office and common business applications. * Advanced knowledge of macOS and iOS environments, including administration and troubleshooting. * Advanced understanding of macOS imaging and endpoint deployment processes. * Advanced knowledge of mobile device support and troubleshooting. * Basic understanding of networking, telecommunications, compute, and storage technologies. * Basic understanding of security policies, user certificates, keychains, and their management/deployment. * Experience with system imaging, hardware deployment, software installation, and endpoint configuration. * Experience supporting a variety of desktops, laptops, mobile devices, peripherals, and related IT equipment. Professional Skills * Strong verbal and written communication skills. * Strong analytical, diagnostic, and troubleshooting abilities. * Excellent customer service and customer support skills. * Ability to prioritize and manage multiple incidents, requests, and projects. * Ability to work independently across multiple customer sites while collaborating effectively with remote teams. * Strong organizational skills and attention to detail. * Ability to provide technical guidance and training to junior team members. * Ability to work effectively in both corporate office and manufacturing/shop-floor environments. Preferred Certifications One or more of the following certifications is desirable: * CompTIA A+ * Microsoft Certified Professional (MCP) * Microsoft Certified Solutions Expert (MCSE) * Other equivalent industry-recognized IT support or endpoint management certifications Key Competencies * Customer Service Excellence * Technical Troubleshooting * Endpoint & Device Management * macOS/iOS Administration * Windows Support * Incident & Request Management * VIP/Executive Support * Team Leadership & Mentoring * Communication & Collaboration * Problem Solving * Project Support, * Desktop support: 3 years (Required) ## Description * Provide field support operations across one or more customer sites, ensuring consistent and effective IT service delivery. * Provide VIP/executive support and manage high-priority incidents with a strong focus on customer experience. * Support and coordinate field support team activities, including providing technical guidance and assistance to junior team members. * Perform Install, Move, Add, Change (IMAC) activities, including workstation and peripheral installations, relocations, upgrades, and configuration changes. * Diagnose and resolve break-fix hardware and software issues and provide deskside/end-user support as required. * Troubleshoot and support Microsoft Windows operating systems, Microsoft Office, and common business applications. * Stage, build, configure, and image systems using the organization's standard client image (eCore) and established deployment processes. * Provide advanced support for macOS and iOS environments, including device administration, configuration, troubleshooting, imaging, and endpoint deployment. * Support mobile devices and associated endpoint management requirements. * Assist with the management and deployment of policies, user certificates, and keychains where required. * Provide support for manufacturing/shop-floor technology, including handheld devices, laptops, barcode scanners, and related equipment. * Execute special projects and customer-requested technical initiatives in accordance with defined requirements and timelines. * Perform data collection and preservation activities associated with system migrations, investigations, and/or eDiscovery requirements. * Provide technical training, knowledge transfer, and mentoring to junior IT support personnel. * Collaborate with remote infrastructure, network, security, and other technical teams to resolve complex incidents. * Maintain accurate documentation of incidents, changes, configurations, and support activities in accordance with customer processes. * Follow established IT service management, security, compliance, and operational procedures. * Ensure a professional, customer-focused experience while working with end users, business stakeholders, and technical teams. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)