> Markdown version of [/jobs/ext/3192601-engineer-remote-support](https://www.wearedevelopers.com/jobs/ext/3192601-engineer-remote-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Engineer, Remote Support

- **Company:** Rockwell Automation
- **Location:** Rotterdam, Netherlands
- **Contract:** Permanent contract
- **Skills:** Information Systems, Computer Engineering, Software Debugging, Ethernet, Microsoft Office, Windows Servers, Software Systems, Information Technology, HMI Screens, Vmware
- **Published:** September 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=16c411d41ac525a7

## About the Role

* Bachelor's Degree in Electrical or Computer Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role) or experience with Rockwell Automation or similar hardware products.
 * Fluent English and Dutch language skills are mandatory for the role. German is a pro.
 * Knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.

The Preferred - You Might Also Have:

 * Knowledge of VFD's and motion drives
 * Knowledge of PLCs.
 * Knowledge of windows and Office 365
 * Knowledge of VMWare, (Windows Servers), Ethernet networking, HMI systems.

## Description

As an Engineer, Remote Support you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will be expected to respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

In this role, based either in Netherlands or Germany, you will report into a Team Leader, and you will support our Dutch speaking portfolio of customers. You will work hybrid., * Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.

 * Team member of our Controller hardware team where you will work with leading Logix controller systems and related products.
 * Create and publish knowledgebase articles.
 * Provide exceptional customer service from start to resolution for each issue.
 * In most cases, this support will be provided by phone and email.
 * In this role work takes place on shift mode from Monday to Friday between 8-17.


## Related Videos

- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)
- [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)