> Markdown version of [/jobs/ext/3192781-help-desk-administrator](https://www.wearedevelopers.com/jobs/ext/3192781-help-desk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Administrator - **Company:** Hays plc - **Location:** Bristol, UK - **Salary:** £30,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer-Aided Facility Management, File Systems, Microsoft Office - **Published:** September 10, 2026 - **Apply:** https://www.hays.co.uk/job-detail/help-desk-administrator-brislington_4826537 ## About the Role * Proven experience in a fast-paced helpdesk, facilities, or administrative support role * Competence using CAFM or similar job-tracking platforms * Competent in Microsoft Office Suite, including Excel, Word, and Outlook * Clear communicator with strong customer service skills * Calm under pressure, with a proactive, solution-focused mindset * Strong organisational skills and attention to detail * Flexible and able to manage shifting priorities ## Description About role As a Helpdesk administrator with expertise in educational place, you will collaborate with our client's department. You will be responsible for Facility Administration. Our client is currently looking for a recruit to join their current team, below are the job details for your reference: You can also ask our friendly recruitment team for any questions you may have about the role, between 08.00am till 04.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Job Description: The Helpdesk Coordinator serves as the central point for managing facilities-related service requests and ensuring timely resolution in line with service level agreements. Working in a team of four, this position supports the efficient running of on-site operations by raising and tracking job tasks, coordinating contractor access, managing documentation, and maintaining data within the CAFM system. The role contributes directly to contract SLA compliance, responsiveness, and overall service continuity. Key Skills * Log and manage reactive and planned maintenance jobs via the CAFM system, ensuring SLA compliance * Monitor open jobs and follow up to ensure timely resolution * Issue and track purchase orders related to job requests * Coordinate contractor attendance, including access arrangements and pre-arrival documentation * Ensure all contractor prestart paperwork is completed and submitted before attendance * Maintain up-to-date records and filing systems for audits and compliance * Support the wider Facilities team with any administrative tasks as needed Skills & Experience * Proven experience in a fast-paced helpdesk, facilities, or administrative support role * Competence using CAFM or similar job-tracking platforms * Competent in Microsoft Office Suite, including Excel, Word, and Outlook * Clear communicator with strong customer service skills * Calm under pressure, with a proactive, solution-focused mindset * Strong organisational skills and attention to detail * Flexible and able to manage shifting priorities What's in it for you? - Rate £14.50/Hr through basic PAYE Contract Couple of months Timings: 09:00AM - 05:00PM on-site Location Brislington, Bristol Next Steps Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you! #4826537 - Jatin ## Related Videos - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Possibilities with Web Capabilities](https://www.wearedevelopers.com/videos/1575-possibilities-with-web-capabilities) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [ Project Fugu: Progressive Web Apps, Superpowered](https://www.wearedevelopers.com/videos/290-project-fugu-progressive-web-apps-superpowered) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)