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# IT Support Assistant

- **Company:** Parkside
- **Location:** London, UK (Remote available)
- **Salary:** £25,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Systems, Microsoft Office, Information Technology
- **Published:** September 7, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-assistant/57315814

## About the Role

About You We're looking for someone who is tech-savvy, personable and a natural problem-solver.
You'll ideally have:

 * 1+ years' IT support / helpdesk / service desk experience
 * Good Microsoft and general IT knowledge
 * Strong troubleshooting skills
 * Excellent communication and customer service skills
 * A proactive, hands-on approach
 * Strong organisation and attention to detail

Formal IT qualifications aren't essential - attitude, practical ability and a willingness to learn are key.

## Description

* Provide first-line IT support to employees
 * Troubleshoot hardware, software and system issues
 * Manage and follow up IT support tickets
 * Set up laptops, mobiles and user access for new starters
 * Support Microsoft Teams, Zoom, Copilot and other business systems
 * Manage IT equipment, stock and deliveries
 * Liaise with external IT support providers
 * Assist with software rollouts, testing and IT projects
 * Support remote/home-working set-ups
 * Provide technical support for meetings and company events, You'll work across Farringdon and Weybridge, with a minimum of two days per week office-based and occasional additional office attendance depending on business needs.
Skills

 * Active Directory (Line)
 * Administrative Roles (Administration)
 * Communication Skills (Key)
 * Help Desk Roles
 * Maintenance Activities
 * Microsoft Office (Entry)
 * Microsoft Windows OS (Win)
 * Problem Solving (Process)
 * Teamwork (Teams)
 * Technical Support (IT)

Not what you are looking for?

 * It Support jobs
 * It Assistant jobs
 * It jobs
 * It Technician jobs
 * It Support Engineer jobs


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