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# Sr Sales Manager - AI Applications, Amazon Connect

- **Company:** AWS EMEA SARL (UK Branch)
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Cloud Computing, Productivity Software, Service Development Studio, Amazon Connect, Enterprise Software Applications
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a037a350f929147e

## About the Role

* Bachelor's degree
 * 5+ years of sales/sales management in infrastructure or cloud technology leading a direct or indirect account team and experience leading leaders with proven results
 * Leadership experience in a customer-facing role in the CX technology industry, * Experience in a people management role, leading teams and growing organizations
 * Ability to motivate, encourage and coach others to develop strong relationship building and sales skills
 * Experience working with new product/service development teams and their outbound functions
 * Track record of building rapport with senior customer executives (e.g. CEO, CIO, CTO), building close relationships, and helping customers execute on large engagements.
 * Experience and success in negotiating complex deals with customers and partners.
 * Experience carrying quotas, while consistently exceeded them by doing the right thing for customers
 * Strong CX background with history of growing a Contact Center, or Unified Communications business.

## Description

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges., We're looking for an accomplished Sales Leader deeply familiar with Contact Center as a Service and generative AI, to lead the CXE business (Amazon Connect) for EMEA. The successful candidate will have overachieved throughout their career and built strong, deep relationships with F1000 and/or G2000 organizations. This leader will have a broad role - part market maker, part operator and part general manager - and will build a strategy focused on outcome-based selling, winning new customer segments and growing existing customer segments for the long term. As a self-starter willing to operate in a multifaceted way, you should also have experience in market development of cloud infrastructure and/or enterprise applications. The right candidate must possess top of the line leadership skills with the ability to execute on key business initiatives. The role will require working with the overall ecosystem to help secure lighthouse customers, drive top-line revenue for new services, and
develop strategic partnerships. This is an exciting opportunity to drive the go-to-market definition and execution of AWS's strategy for Amazon Connect for EMEA.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future., Your responsibilities will include driving strategic workloads to deepen business and technical relationships with customers and partners. You will invest your time in developing the high-performing team of sales experts and build mechanisms to enable the field organization to drive the day-to-day interactions that identify prospects for long-term business opportunities. You will focus on incubating new AWS Productivity Applications services, scaling existing AWS services, delivering workload/solution specific domain expertise to the broader field organization, and developing repeatable, packaged solutions to solve customer challenges. As the voice of the customer, your findings will influence product teams to help them evolve the products and address issues, concerns, and requests from the field. To be successful, you will need to analyze and determine key customer insights from business drivers, market trends, customer feedback, and operating metrics.

You will be responsible for establishing clear goals for your team, including quotas. You must ensure that your team is managing opportunities effectively throughout the sales cycle and practicing good pipeline hygiene. You will be expected to plan and allocate for the best use of team resources in order to meet goals and quotas.

About the team
Diverse Experiences