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# Support Analyst - Application Support

- **Company:** Sopra Steria Limited
- **Location:** Portsmouth, UK
- **Salary:** £29,898.0
- **Contract:** Permanent contract
- **Skills:** DevOps, Live Connect (Windows)
- **Published:** September 5, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5870657245

## About the Role

* Experience in Application Support.
 * ITIL Foundation or awareness of ITIL-based support environments.
 * Experience supporting applications through a DevOps or scripted support model.
 * Good problem-solving skills with the ability to investigate issues and follow them through to resolution.
 * An understanding of core support processes such as incident, request, and problem management.
 * Experience working in a structured environment with defined processes, priorities, and service targets.
 * Strong communication skills and the ability to work effectively with users, team members, and technical colleagues.
 * Willingness to work onsite in a secure environment and be part of a 24/7 shift rota.

## Description

Sopra Steria's ADS account is seeking to recruit 6 Support Analysts to join a growing team supporting a key programme within our sector. This is a fantastic opportunity for analysts with a background in application support, or helpdesk environments who are looking to develop their careers in a highly professional and mission-focused setting.

Working as part of a 24/7 shift-based support team, you will play a key role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development.

What you will be doing

 * Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels.
 * Investigate application and user issues, carry out initial analysis, and either resolve or escalate where needed.
 * Monitor live services and help ensure systems are running effectively within agreed service targets.
 * Support problem management and change activity by following defined procedures and maintaining accurate support records.
 * Assist with testing, system checks, and release support activities to help maintain service stability.
 * Produce and update support documentation, user guidance, and operational records to support day-to-day service delivery.


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