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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Support Analyst - **Company:** Corpay - **Location:** Meriden, UK - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Software Applications, JIRA, JSON, Team Foundation Server, Simple Object Access Protocol (SOAP), Software Systems, SQL Databases, Web Services, Extensible Markup Language (XML), File Transfer Protocol (FTP), Data Management - **Published:** September 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3ae96fa0612fa7de ## About the Role * We are looking for someone with 0-2 years of experience in this field or a similar area, and we are also open to fresh graduates who are eager to develop their career in this direction. * Previous experience in supporting software solutions (1st or 2nd line queries). * Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential. * Previous experience of system integrations via XML (SOAP) web-services, API's (JSON) or FTP processes, would also be advantageous. * Managing well under pressure. * Detail orientated. * Enjoy the build and support processes for software. * Assertive, team player and multi-tasking ability. ## Description Corpay is currently looking to hire a Software Support Analyst on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the Head of Product Support and regularly collaborate with other teams within the division., As a Software Support Analyst you will be expected to work from our Meriden office. Corpay will set you up for success by providing: * Assigned workspace in the designated office * Company-issued equipment * Formal, hands-on training Role Responsibilities * Providing support and resolution for both 1st and 2nd line queries, this will include the escalation and management of software incidents to the product team and software developers. * Providing detailed advice and guidance to customers on product best practises, queries and operational challenges that users may have in the use of the 1link services. * Managing software incidents and tickets, including replicating and documenting the incidents. * Providing support to new releases of software, through the testing of both new products and updates to the existing products * Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements. * Supporting the product specialists on day to day duties, including data management and issue management. * Providing virtual and occasional onsite user training and support for both new and existing customers. ## Related Videos - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Developer Time Is Valuable - Use the Right Tools - Kilian Valkhof](https://www.wearedevelopers.com/videos/1792-developer-time-is-valuable-use-the-right-tools-kilian-valkhof) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Grappling With Clunky Old Software? 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