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# Support Analyst

- **Company:** University of Edinburgh
- **Location:** Edinburgh, UK (Remote available)
- **Salary:** £41,064.0 - £48,822.0
- **Contract:** Temporary contract
- **Skills:** Software as a Service, Adobe Coldfusion, Relational Databases, Programming Tools, Django Web Framework, Python (Programming Language), Microsoft SQL Server, Oracle (Applications), Web Applications, Information Technology, Cloud Integration
- **Published:** September 2, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6a97d84b7cb93ad55f449a3c/apply

## About the Role

Proven problem-solving skills ideally backed by considerable professional experience of working in an IT support role.

Ability to learn and support a broad range of technologies within a variety of business contexts often working simultaneously on a range of differing problems progressing each based on customer and technical requirements.

Confidence and flexibility to work under pressure to deliver effective and high-quality solutions.

Proven ability to successfully interact with both technical and non-technical colleagues at all levels in both verbal and written communications.

In depth knowledge of RDBMS such as Oracle or SQLServer, one or more web-based software development tools that includes Python/Django, ColdFusion and related frameworks and exposure to working with SaaS/Cloud integrations.

People have always been at the heart of our work. Our people are at the centre of the University community and everything we do. We value colleagues with drive, determination and a passion for what they do. We are a place where everyone is welcome and offer a range of policies and benefits designed to support you in building the right meaningful flexibility that works for you.

## Description

We're currently offering an exciting role for an IT/Applications Support Analyst to join our friendly Production Management team and work at the heart of one of the world's leading universities. The role involves:

Providing high quality technical support for corporate applications and working with colleagues and business partners across areas to ensure the smooth running of LIVE systems primarily under Student/Academic services (e.g. Tribal SITS)

Contributing specialist business and technical expertise to project teams ensuring that new IT systems and facilities are introduced successfully with minimal risk to the ongoing operation of university business.


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