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# 2nd/3rd Line Support Engineer

- **Company:** Xact Placements
- **Location:** Mitcham, UK
- **Salary:** £40,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Networking Basics, Power BI, Microsoft SharePoint, Office365, Firewalls (Computer Science), Fortinet
- **Published:** September 3, 2026
- **Apply:** https://www.reed.co.uk/jobs/2nd-3rd-line-support-engineer/57305482

## About the Role

* Experience in a 2nd/3rd line role within an MSP
 * Strong knowledge of Microsoft 365, Windows environments, and basic networking
 * Exposure to firewalls (FortiGate desirable) and MDM solutions
 * O365 conditional access and SharePoint setup
 * PowerBI knowledge advantageous
 * Good communication and organisational skills

## Description

* Provide 2nd & 3rd line support across Microsoft, cloud, and network environments
 * Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
 * Assist with cloud administration, updates, and system improvements
 * Coordinate workloads across engineers and support day-to-day service delivery
 * Build strong client relationships and deliver excellent customer service