> Markdown version of [/jobs/ext/3192930-level-2-it-engineer](https://www.wearedevelopers.com/jobs/ext/3192930-level-2-it-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 2 IT Engineer - **Company:** Gardner Systems - **Location:** Liverpool, UK - **Experience:** Experienced - **Salary:** £37,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Networking Basics, Routing, Windows PowerShell, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Network Routers, Firewalls (Computer Science), Microsoft InTune, Deployment Automation, Firewall Services Module - **Published:** September 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e1849e2dd11bc0b5 ## About the Role * 2-4 years in a hands-on technical support role - in an MSP, or supporting internal IT in a medium to large organisation * Solid Microsoft grounding: Windows Server, Active Directory, Group Policy, DNS/DHCP * Microsoft 365, Entra ID and Intune administration; Exchange Online including hybrid * Networking fundamentals - TCP/IP, VLANs, VPNs, routing and switching - and firewall configuration * Experience with endpoint management, patching, antivirus and EDR * Familiarity with virtualisation and with backup and DR concepts * The initiative to research an unfamiliar problem and see it through rather than passing it on * Clear communication with clients - most of our reputation is built here * Full UK driving licence for occasional site visits Useful but not essential: PowerShell scripting, Windows 11 and Autopilot deployment, experience with a PSA or RMM platform (we run Halo PSA), and any of MD-102, MS-900, AZ-900, CompTIA Network+/Security+ or ITIL Foundation. ## Description As a Level 2 Engineer you'll be the escalation point for our 1st line team and a hands-on resource on project work alongside our Level 3 engineers. Most of your work is remote, with occasional client site visits. We're open to engineers from either background: an MSP or IT support business, or an internal IT team in a larger organisation. What matters is that you know the Microsoft stack properly and you're used to owning a problem through to resolution. What you'll be doing * Taking escalated tickets from 1st line and owning them through to resolution * Troubleshooting across desktops, servers and networks - the issues that don't have an obvious answer * Supporting Windows Server (2016-2025), Active Directory, Group Policy, DNS/DHCP and file/print services * Administering Microsoft 365 - Exchange Online, SharePoint, Teams, OneDrive, Intune and Entra ID * Configuring and troubleshooting firewalls, switches, routers and VPNs * Monitoring backup and disaster recovery, patching and security compliance * Supporting project delivery: migrations, infrastructure upgrades and cloud transitions * Client onboarding, infrastructure audits and keeping documentation genuinely useful * Working tickets through our PSA to SLA, with accurate notes and time logs, * Tell us about your current technical support experience - whether that's in an MSP, or supporting internal IT in a larger organisation. How long, and what does the work involve day to day? * Have you used a PSA or RMM platform? If so, which ones, and what were you doing in them? * Our office is in Liverpool city centre. This role is office-based, with one day a week from home available after probation. Are you able to work on that basis? 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