> Markdown version of [/jobs/ext/3192982-incident-controller-cardiff](https://www.wearedevelopers.com/jobs/ext/3192982-incident-controller-cardiff). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Incident Controller - Cardiff - **Company:** Network Rail - **Location:** Cardiff, UK - **Salary:** £70,594.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Cisco Nexus Switches - **Published:** September 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6b86a75056622703 ## About the Role Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision ., * Knowledge and demonstrable experience of operating procedures, rules, and regulations. * Experience within a control environment, area operations or infrastructure role. * Understanding of fault management procedures. * Good geographical and organisational knowledge of applicable ICC controlled area. * Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. CCF, TMIS, P2v2, TRUST, TRUST DA, TOPS, FMS, Nexus Alpha and Alpha Page or other communications/ pager system. * Working knowledge of the NRN system and its correct use. * Knowledge of Train Operating Companies within the route. * Good team working skills and ability to make objective decisions. * Able to influence others and work under pressure. * Understanding of commercial/ business picture within Network Rail and TOC¿s Desirable * Geographical knowledge of adjoining Routes. ## Description Co-ordinate the response to all infrastructure and operational incidents including recovery of normal train service and input to and management of relevant information and communication systems., * Work during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers. * Manage the call out and co-ordinate the activities of response staff including maintenance, operations, train operator, contractors, emergency services and other key industry partners and agencies, in response to an incident or event, including escalation of such incidents as necessary, to achieve safe and speedy recovery as highlighted in the Service Specification. * Disseminate accurate, concise and timely information, in accordance with NR and TOC company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group members relating to incidents. * Maintain a daily log of all notable operational safety, infrastructure, and performance events, using the available systems in accordance with the relevant company standards and instructions. * Responsible for the identification and classification of infrastructure failures including the management and input to FMS and other systems as appropriate. * Responsible for the co-ordination of short notice variation to possession and isolation plans and for the design and co-ordinated implementation of temporary and emergency speed restrictions. * Actively manage information arising from remote condition monitoring equipment including the call out and co-ordination of appropriate staff and recording of information to deliver a prompt response to alerts. * Work closely in support of the Route Control Manager and Train Running Controller in the development of emergency plans and resources for response to major incidents. * Assist the Train Running Controller with VSTP train movements. * Assist the Route Control Manager in setting up `gold command¿ /Incident Room in times of disruption. ## Related Videos - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk)