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# Helpdesk Administrator

- **Company:** Michael Limited
- **Location:** Belfast, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Document Management Systems, Data Logging
- **Published:** September 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b045dd0cc5e34be1

## About the Role

· 5 GCSEs at Grade C or above or equivalent.

· PC literate with competency in Microsoft Word, Excel, Outlook.

· Attention to detail.

· Ability to multitask and work under pressure.

· Strong interpersonal and Organisational skills.

· Excellent communication skills.

· Self-motivated, with a 'can-do' approach to work and willingness to learn and assist.

· Organised and disciplined in your planning and approach to work.

· Work well and confidently as part of a team in a busy environment.

## Description

NUGENT are seeking to recruit a Help Desk Administrator to our team. You will be a motivated and reliable worker who brings enthusiasm and positivity to a team, and you should enjoy working in a fast-paced environment., Objectives of this Role

· Logging calls and assignment to operatives for works across multiple FM/ MTC contracts

· Providing support to Contracts Managers to track internal works status

· Providing support to QS to track the status of the accounts for submittal to the client.

· Point of contact for client queries

· Provide reports to clients and follow up on any account queries.

· Internal reporting for financial reviews.

· General office admin duties and support.

· Document control for new tenders within the department

· Assist with tender returns and uploads to central tender system

· Record Keeping

· timely submission of claims to client to ensure positive cashflow.

· Follow up of any client queries to prevent any delays with cash receipt

· Meet and greet any visitors to the office

· Organise and schedule meetings, appointments and events.

· Other ad hoc duties.

· Undertake any other reasonable duties as and when requested by management.


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