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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Product Support Engineer - **Company:** Caesars Entertainment - **Location:** Leeds, UK - **Experience:** Starter - **Salary:** £33,000.0 - £37,000.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Monitoring of Systems, Information Technology Operations, Data Server Interface, Computer Network Operations, Information Technology, Data Pipelines - **Published:** September 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=3908a2d0ac33cf9d ## About the Role * 1-3 years of experience in application support, IT operations, or Network Operations center environment. * Previous gaming experience is preferred. * Self-starter who can work alone and in a team environment * Excellent problem solving, analytical, and communication skills. * Ability to work in a fast-paced, high-pressure environment while handling multiple simultaneous tasks. * Understanding of workflows and process improvements. * Understanding of customer service concepts and techniques. * Awareness of cloud-based technologies is preferred. * Understanding of technical infrastructure such as networking, data interfaces, and data workflow is preferred. * Associate Degree in Computer Science, IT, or another related field is preferred. ## Description We are currently recruiting for a Digital Product Support Engineer based in the UK. This role will be Friday - Tuesday, 1 pm - 9 pm, and will eventually change to 9 am- 5 pm. These roles do not require night shifts. The engineers will not be required to participate in an on-call rotation., * Immediately intake all incoming requests for supporting Caesars Digital products and platforms from multiple sources including Caesars Digital team members, third-party vendors, Caesars Entertainment IT, monitoring systems, and other parties. * Interact with individuals and teams through our communications channels (voice and text based) to gather required information that enables the DPSE Engineer to identify, prioritise, and advance requests. * Capture all required information in accordance with data entry standards and policy. * Prioritise the resolution and escalation of reported incidents based on their urgency and impact. Utilise all available relevant information to take action that leads to resolution within the documented SLA. * Serve as as a subject matter expert throughout the incident lifecycle to engage the appropriate teams (within and beyond Caesars Digital) to assist in resolving the issue. This requires the Digital Product Support Engineer to maintain a thorough comprehension of all roles and responsibilities across Caesars Digital, Caesars Entertainment IT, and third party partners and service providers required to deliver products and Services. * Coordinate and oversee high priority cross organisational communication before, during, and after critical incidents, changes, releases, and deployments. * Liaise with team members responsible for executing changes and deploying releases as required. * Serve as an escalation point for Customer Service teams when they are unable to resolve a customer's issue with Caesars Digital products and services. * Meticulously document all actions taken to enhance the quality of existing documentation and add to relevant knowledge bases. * Identify and report on ticketing trends. * Establish relationships, trust, and credibility with team members, third parties, and product development teams. * Author knowledge articles to educate customers on how to better utilise application systems and solve common problems. * Recommend updates to knowledge articles and support methodologies. ## Related Videos - [Seriously gaming your cloud expertise: from cloud tourist to cloud native](https://www.wearedevelopers.com/videos/373-seriously-gaming-your-cloud-expertise-from-cloud-tourist-to-cloud-native) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [APItoolkit: Using Merkle Trees and LLMs to Detect the UnDetectable in Software Monitoring](https://www.wearedevelopers.com/videos/1639-apitoolkit-using-merkle-trees-and-llms-to-detect-the-undetectable-in-software-monitoring) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)