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# Payment Operations Analyst - NatWest Group

- **Company:** NatWest Group
- **Location:** Southend-on-Sea, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Spreadsheets, Payment Service Provider
- **Published:** September 8, 2026
- **Apply:** https://www.reed.co.uk/jobs/payment-operations-analyst-natwest-group/57327298

## About the Role

We're looking for someone with strong payment operations experience who can provide an excellent customer service experience to our customers and colleagues.

You'll also demonstrate:

 * A proven background in payment operations covering domestic schemes (FPS, Bacs, Cards) and/or international payments, with exceptional attention to detail.
 * Confidence investigating issues across various Financial Products i.e. business bank accounts, loans, and savings products.
 * A solid understanding of UK payment scheme rules and procedures.
 * Excellent verbal and written communication skills with hands-on customer service experience.
 * The ability to work independently, draft new workflows, thrive in a fast-paced environment, and leverage data to solve operational problems.

It would be great if you also had:

 * Direct experience with Credit Payment Recovery (CPR).
 * Hands-on experience using the Payment Services Website (PSW) for ADDACS, ARUDD, AUDDIS, or DDIC
 * Basic SQL Skills

## Description

Join us as a Payment Operations Analyst

 * You'll be able to showcase your knowledge and enthusiasm as you deal with a variety of payment related queries

What you'll do

You'll be responsible for day to day processing manual payments accurately, efficiently, and in line with scheme guidelines.

You'll also:

 * Handle payment investigations across multiple products-including missing payment queries and redirected payments-with direct customer contact.
 * Process Indemnity Claims (DDIC), Challenges. Reviewing, BACS Reports such as ADDACS, ARUDD and AUDDIS
 * Manage Credit Payment Recovery (CPR), bulk bank error recoveries, and international payment recalls.
 * Collaborate with external partners (other banks, debt management companies, and Pay.UK ) as well as internal teams (Operations, Product, Engineering, and Risk) to streamline the customer journey. Assist in creating and maintaining operational processes, knowledge base resources, and training new joiners.
 * Identify and mitigate operational risks while contributing to a collaborative, high-performing team culture.
 * Demonstrate strong practical ability with spreadsheets (Excel / Google Sheets) to analyse data


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