> Markdown version of [/jobs/ext/3193123-helpdesk-administrator](https://www.wearedevelopers.com/jobs/ext/3193123-helpdesk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Administrator - **Company:** Bodhi Solutions - **Location:** Bolton, UK - **Salary:** £26,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer-Aided Facility Management, Microsoft Office - **Published:** September 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=09cf63b721aa39d0 ## About the Role Working within a fast-paced environment, the successful candidate will utilise CAFM systems, ideally BigChange, to schedule works, manage engineers, monitor job progress, and maintain accurate records while delivering a high standard of customer service., * Previous experience in a Helpdesk, Service Desk, Estimating, or Administration role. * Experience using CAFM or job management software. * Strong organisational skills with the ability to manage multiple priorities. * Excellent written and verbal communication skills. * High level of accuracy and attention to detail. * Strong IT skills, including Microsoft Office (Excel, Outlook, Word). * Excellent customer service and relationship management skills. * Ability to work independently and collaboratively within a team. * Desirable Experience * Experience using BigChange CAFM/job management software. * Previous experience within the construction, facilities management, maintenance, or * property services sectors. * Knowledge of reactive and planned maintenance processes. * Experience preparing quotations or cost estimates. * Understanding of purchase orders, invoicing, and job costing. * Familiarity with subcontractor management and supplier coordination. * Key Performance Indicators(KPIs) * Helpdesk response and resolution times. * Accuracy and turnaround time of quotations. * SLA compliance. * Job completion and scheduling efficiency. * Customer satisfaction. * Accuracy of job records and administration. * Effective cost control and estimating accuracy. * Qualifications * GCSEs (or equivalent), including English and Mathematics. * Business Administration qualification (desirable). * Construction or Facilities Management qualification (advantageous but not essential). * BigChange or CAFM system training (desirable) ## Description The Helpdesk / Estimator Administrator plays a key role in supporting the day-to-day delivery of FM and construction projects by providing administrative, helpdesk, and estimating support. The role is responsible for managing client enquiries, coordinating work orders, producing accurate quotations, and ensuring all jobs are effectively tracked from initial, * Manage incoming client requests via telephone, email, and the helpdesk portal. * Log, prioritise, and allocate reactive maintenance jobs using the BigChange CAFM system. * Prepare quotations and estimates for maintenance and construction works based on client requirements and site information. * Liaise with clients, contractors, suppliers, and internal teams to obtain pricing and project information. * Monitor the progress of jobs, ensuring service level agreements (SLAs) and client deadlines are achieved. * Schedule engineers and subcontractors efficiently while optimising resource allocation. * Raise purchase orders and maintain accurate job costing information. * Produce work orders, reports, and supporting documentation. * Maintain accurate records of completed works, quotations, invoices, and client communications. * Support project managers and operational teams with administrative duties. * Resolve customer enquiries professionally and provide regular progress updates. * Ensure compliance with company procedures, health and safety requirements, and ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)