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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk - **Company:** Bergamin Consultancy - **Location:** Leiden, Netherlands - **Experience:** Starter - **Salary:** €2,900.0 - €3,771.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Microsoft Outlook, Computer Networks, Desktop Computing, Domain Name System (DNS), Identity and Access Management, IP Addressing, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Anti-Phishing, Microsoft SharePoint, Software Deployment, Wi-Fi Technology, ServiceNow IT Service Management, Office365, Software Troubleshooting, Headsets, Microsoft InTune, Microsoft Onedrive, Computer Equipment, Casper Suite, Laptops, User Accounts - **Published:** September 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=aa89961323a984b6 ## About the Role The role will work across both Windows and Apple/macOS environments and gain hands-on experience with technologies such as Microsoft 365, Microsoft Entra ID (Azure AD), Intune, Jamf, Mobile Device Management (MDM), asset management, and IT service management systems., * IT-related diploma, degree, certification, or equivalent practical experience. * Approximately 0-2 years of IT support, helpdesk, service desk, or technical support experience. * Basic knowledge of Windows and macOS operating systems. * Basic understanding of computer hardware and troubleshooting. * Familiarity with Microsoft 365 environments. * Exposure to Microsoft Entra ID (Azure AD), Intune, Jamf, or other MDM platforms would be advantageous. * Familiarity with IT ticketing or service management systems would be advantageous. * Basic understanding of networking concepts such as IP addresses, Wi-Fi, DNS, VPNs, and connectivity troubleshooting. * Basic understanding of cybersecurity principles such as MFA, phishing, password security, and endpoint protection. Skills & Competencies The successful candidate should demonstrate: * Strong troubleshooting and problem-solving abilities. * Good verbal and written communication skills. * A professional and customer-focused approach to IT support. * Ability to explain technical problems to non-technical users. * Good organizational and time-management skills. * Attention to detail, particularly when managing user accounts and IT assets. * Ability to manage multiple support requests and prioritize effectively. * Willingness to learn new technologies and take on additional responsibilities. * Ability to work independently while knowing when to escalate an issue. * Strong teamwork and collaboration skills. Development Opportunities This role provides the opportunity to develop practical experience across a modern enterprise IT environment, including: * Microsoft Entra ID / Azure AD * Microsoft Intune * Jamf * Windows and macOS administration * Microsoft 365 * Mobile Device Management * Identity and Access Management * Endpoint security * IT asset management ## Description Service Desk & Ticket Management * Act as a first point of contact for employees requiring IT assistance. * Receive, log, troubleshoot, and resolve incidents and service requests through the IT ticketing system. * Take ownership of assigned tickets and ensure users receive regular updates. * Prioritize tickets according to urgency, business impact, and agreed service levels. * Escalate complex technical issues to senior IT team members when required. * Maintain accurate documentation of troubleshooting steps and resolutions. * Identify recurring issues and contribute to knowledge base articles and internal documentation. Hardware Support * Configure, deploy, maintain, and troubleshoot laptops, desktops, monitors, mobile devices, printers, and other IT equipment. * Prepare equipment for new employees and ensure devices are correctly configured before handover. * Diagnose basic hardware problems and coordinate repairs or replacements where necessary. * Assist with laptop upgrades, replacements, and device refresh cycles. * Ensure company equipment is correctly returned and processed when employees leave the organization. Windows & macOS Support * Provide day-to-day support for Microsoft Windows and Apple macOS devices. * Troubleshoot operating system, application, connectivity, performance, and user profile issues. * Assist with operating system installations, updates, configurations, and patching. * Support common peripherals such as docking stations, monitors, keyboards, headsets, and webcams. * Assist users with basic network, Wi-Fi, VPN, and remote-working issues. Microsoft 365 & User Support * Provide support for common Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and SharePoint. * Assist with password resets, account access, MFA, and authentication issues. * Perform basic user and group administration within Microsoft Entra ID / Azure AD under established procedures and permissions. * Assist with software installation, licensing, and application access requests. Mobile Device Management (MDM) * Assist with the enrollment and management of company devices through platforms such as Microsoft Intune and Jamf. * Support Windows, macOS, iOS, and Android device enrollment where applicable. * Troubleshoot device compliance, configuration profile, application deployment, and enrollment issues. * Assist with ensuring company devices comply with organizational security policies. * Escalate more complex MDM or device compliance issues to senior administrators. Onboarding & Offboarding * Prepare user accounts, laptops, mobile devices, and required IT equipment for new employees. * Assist new employees with initial device setup, MFA, email, applications, and general IT orientation. * Process IT requirements for employee role changes and internal transfers. * Support offboarding by disabling or escalating account access changes and collecting company IT equipment. * Ensure onboarding and offboarding tasks are completed according to established procedures. IT Asset Management * Maintain accurate records of laptops, mobile devices, monitors, peripherals, and other IT assets. * Assign and track equipment issued to employees. * Perform asset tagging and inventory updates. * Assist with regular physical asset audits and stock checks. * Maintain records of device status, warranty information, repairs, replacements, and disposal. * Ensure returned equipment is processed, wiped, prepared, and reassigned according to company procedures. Security & Compliance * Follow company IT security policies and procedures when providing support. * Assist users with MFA, password, device compliance, and security-related issues. * Identify and escalate suspicious emails, potential phishing attempts, malware alerts, or unusual system behavior. * Ensure sensitive information and administrative access are handled appropriately. * Support the IT team in maintaining secure and compliant end-user devices. Documentation & Continuous Improvement * Create and maintain user guides, troubleshooting documentation, and knowledge base articles. * Document common problems and their solutions to improve first-line resolution. * Follow established IT procedures and contribute suggestions for improving service desk processes. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)