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# Junior IT Support Specialist

- **Company:** CAMBRIDGE INDUSTRIES USA INC
- **Location:** Santa Clara, CA, United States
- **Experience:** Starter
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Bash Shell, C Sharp (Programming Language), Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Python (Programming Language), Network Troubleshooting, Network Connections, Windows PowerShell, Cloud Services, Systems Integration, Backup and Restore, Scripting, Peripherals, Information Technology, Network Server, User Administration, User Accounts
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=adb4143f690e84a5

## About the Role

· Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience.

· Entry-level experience in IT support or systems administration.

· Experience with Windows; macOS experience is a plus.

· Experience with DNS, DHCP, and network troubleshooting.

· Basic scripting skills in PowerShell, Bash, or Python; C# or JavaScript is a plus.

· Knowledge of and ability to use AI tools safely and responsibly.

· Ability to work independently, take initiative, and proactively address issues.

· Excellent communication skills and the ability to collaborate effectively across cultures and with international teams.

· Multilingual capability preferred; ability to communicate with Chinese-speaking colleagues with the aid of translation or other tools.

## Description

Provide first-line technical support and day-to-day systems administration for employees, while supporting IT infrastructure, projects, vendors, and cross-functional collaboration with the IT team in Shanghai., · Provide first-line technical support to employees and troubleshoot hardware, software, network connectivity, servers, and backup systems; monitor system performance and respond promptly to incidents.

· Set up, configure, and maintain workstations, mobile devices, peripherals, and related hardware; support project-based hardware installations as needed.

· Manage user accounts, permissions, and access across systems, including Microsoft 365 cloud services.

· Document procedures, create user guides, and maintain an IT knowledge base.

· Assist with IT projects, including software rollouts, migrations, system integrations, and other technology deployments.

· Coordinate with vendors for hardware, software, and IT services.

· Coordinate with the IT team in Shanghai on IT projects and troubleshooting, supporting effective cross-cultural collaboration.