> Markdown version of [/jobs/ext/3195660-it-support-specialist-help-desk-on-site-support](https://www.wearedevelopers.com/jobs/ext/3195660-it-support-specialist-help-desk-on-site-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist - Help Desk & On-Site Support

- **Company:** E-MERGE, INC.
- **Location:** Cranberry Township, PA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Hardware, Internetworking, Virtual Private Networks (VPN), Network Troubleshooting, TCP/IP, Wireless Networks, Peripherals, Firewalls (Computer Science), User Accounts
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5c94684e710a1384

## About the Role

* Five or more years of professional IT-support experience preferred.
 * Managed service provider experience preferred.
 * Experience supporting Windows computers, Microsoft 365 and Active Directory.
 * Working knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, switches and wireless networks.
 * Strong troubleshooting, communication and customer-service skills.
 * Ability to work independently from home and travel to client locations.
 * Valid driver's license, reliable vehicle and safe driving record.
 * Ability to lift and transport typical computer and networking equipment.
 * College degree and IT certifications preferred but not required.

## Description

* Provide remote help-desk and on-site technical support.
 * Diagnose and resolve computer, software, printer, Microsoft 365 and network issues.
 * Install and configure computers, peripherals and networking equipment.
 * Administer Microsoft 365 and Active Directory user accounts and permissions.
 * Troubleshoot internet connectivity, VPNs, switches, firewalls and wireless networks.
 * Complete computer deployments, replacements, migrations and new-user setups.
 * Manage service tickets and accurately document completed work.
 * Communicate professionally with clients and collaborate with other technicians.
 * Participate in an after-hours on-call rotation.