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# I.T. Support Technician - Healthcare Software

- **Company:** NYMO
- **Location:** Shirley, UK
- **Salary:** £26,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Database Queries, Medical Software, IP Addressing, LiveChat, Networking Basics, Software Deployment, SQL Databases, Computer Networking Systems, Peripherals, Computer Equipment
- **Published:** September 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0e4324ea2918b824

## About the Role

Ideally, you will have:

 * Previous experience in IT/Technical Support or Customer Service.
 * Knowledge of general networking and IP addressing.
 * Basic knowledge of SQL and databases.
 * Experience troubleshooting Windows operating systems.
 * A basic understanding of computer hardware and peripherals.
 * Strong communication and problem-solving skills.
 * The ability to explain technical information clearly to customers.
 * Good organisational skills and attention to detail.
 * The ability to work independently and as part of a team.
 * A positive, customer-focused attitude and willingness to learn.

Full product training will be provided, so we're also interested in candidates with strong technical aptitude who are keen to develop their skills.

## Description

You will provide technical support to healthcare businesses using NYMO's software, helping customers with software, hardware, networking and database-related issues.

The role also involves customer onboarding, software demonstrations and ongoing customer support, working closely with our Sales and technical teams., * Provide first-line and second-line technical support.

 * Handle customer support calls, emails and live chat.
 * Diagnose and resolve software, hardware and networking issues.
 * Complete customer onboarding and assist with software setup.
 * Arrange and deliver online software demonstrations.
 * Understand customer requirements and recommend suitable solutions.
 * Work with SQL databases to investigate errors and technical issues.
 * Pair and configure card terminals and EPOS systems over the network.
 * Maintain accurate customer and support records within our CRM.
 * Take ownership of customer issues and ensure they are resolved within an appropriate timeframe.
 * Work closely with the Sales team to ensure a smooth customer experience.