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# Helpdesk Engineer, Senior

- **Company:** Booz Allen Hamilton Inc.
- **Location:** Honolulu, HI, United States (Remote available)
- **Experience:** Expert
- **Salary:** $77,600.0 - $176,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Artificial Intelligence, JIRA, Control Objectives for Information and Related Technology (COBIT), Cyber Security, Issue Tracking Systems, SC Clearance, Atlassian Tools, Servicenow
- **Published:** September 1, 2026
- **Apply:** https://careers.boozallen.com/jobs/JobDetail?jobId=124555

## About the Role

* 8+ years of experience operating complex help desk environments providing simple troubleshooting to complex problem solving, including incident management and standard operating procedure (SOP) development
 * Experience with identity systems such as Microsoft AD
 * Experience with advanced ticketing systems such as ServiceNow or Jira
 * Experience documenting workflows
 * Ability to demonstrate cross-functional communications with a variety of engineering teams
 * Secret clearance
 * HS diploma or GED

Nice If You Have:

 * Experience with AI in ITSM process
 * Experience working in federal, DoW, or IC agency environments
 * Knowledge of federal information security policies, standards, procedures, directives, frameworks, federal security authorizations, assessment, and risk management processes for enterprise systems
 * Bachelor's degree in an IT, Cybersecurity, or Engineering field
 * ITIL, Atlassian, ServiceNow or COBIT Certification