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# 2nd Line IT Support Engineer

- **Company:** Span Network Solutions Limited
- **Location:** Eynsham, UK
- **Experience:** Expert
- **Salary:** £42,000.0 - £46,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Hyper-V, Windows Servers, Networking Basics, Remote Desktop Services, Virtualization Technology, Software Troubleshooting, Computer Equipment, Information Technology, Vmware
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bdbb7537ecf82276

## About the Role

* 5+ years' experience in an IT support / desktop support role
 * Strong knowledge of:
 * Windows Server & Windows 10/11
 * Active Directory & Group Policy
 * Microsoft 365
 * Networking fundamentals
 * Remote Desktop / Terminal Services
 * Desktop hardware, printers and mobile devices
 * Strong troubleshooting and communication skills
 * Experience with Autotask or similar helpdesk systems desirable
 * Virtualisation exposure (VMware / Hyper-V) beneficial

## Description

* Provide 1st and 2nd line desktop support to office users
 * Troubleshoot hardware, software, networking and Microsoft 365 issues
 * Manage Active Directory users, permissions and Group Policy
 * Support meeting rooms and AV/conferencing systems
 * Carry out routine maintenance, patching and backup monitoring
 * Escalate complex technical issues to senior engineers where required
 * Assist with IT projects and system improvements