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# Rider Support - Technical Support Representative

- **Company:** SRAM Corporation
- **Location:** Chambéry, France
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, SAP ERP, Salesforce.Com, Zendesk
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=21622344db553c76

## About the Role

* Excellent written and verbal communication skills in English.
 * Additional language skills in Spanish, Italian, French, German, or Dutch are highly valued.
 * Strong customer-focused mindset with a passion for helping riders and end consumers.
 * Ability to work effectively both independently and as part of a team.
 * Professional writing abilities and strong keyboard/typing skills.
 * Excellent problem-solving skills, professionalism, and aptitude for collaborating within virtual and international teams.
 * Quick learner, capable of acquiring knowledge through training and customer interactions.
 * Strong bicycle mechanical knowledge and aptitude.
 * Experience with Zendesk, Salesforce, Microsoft Word, and Microsoft Excel. Knowledge of SAP is considered an advantage.

## Description

As a Rider Support - Technical Support Representative, you will play a key role in delivering an exceptional experience for riders by providing technical support, product guidance, and resolving customer inquiries., * Provide technical product support and advice to riders and customers via phone and email.

 * Develop and maintain a solid understanding of SRAM products while identifying and communicating knowledge gaps to relevant teams.
 * Meet targeted KPIs for email and phone support.
 * Gather and share customer feedback regarding products and sram.com with internal stakeholders to drive continuous improvement.
 * Support direct-to-consumer order management for designated product lines.
 * Ensure a positive customer experience through effective problem-solving and clear communication.