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# Product Support Specialist

- **Company:** Trimble Inc.
- **Location:** Newcastle upon Tyne, UK
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Software Applications, Mobile Application Software, Office365, Tablet Computers, Gsuite
- **Published:** September 21, 2026
- **Apply:** https://trimble.wd1.myworkdayjobs.com/TrimbleCareers/job/UK---Newcastle/Product-Support-Specialist_R57356

## About the Role

* Clear ability to translate technical concepts into simple, accessible English.

 * Strong interest and natural curiosity for mobile software, tablets, and desktop applications.

 * Proficiency with core everyday digital tools such as MS 365 or Google Workspace.

 * Active listening skills with an empathetic, proactive approach to helping people.

Bonus Points For:

 * Experience or familiarity with emerging AI tools and software applications.

 * Prior exposure to customer service, helpdesk support, or the construction and engineering sectors.

## Description

Are you a curious and tech-savvy problem solver ready to kickstart an exciting career in software support? At Trimble, we are looking for a friendly Product Support Specialist to empower construction professionals across the globe. You will turn complex software challenges into simple, daily wins for our customers while mastering our cutting-edge suite of digital solutions in a dynamic, supportive environment., * Serve as the primary, friendly point of contact for clients via phone and email to turn technical issues into seamless solutions.

 * Guide construction professionals through desktop and mobile software workflows with clarity and active listening.

 * De-escalate complex customer situations using patience, empathy, and positive communication skills.

 * Master our evolving software ecosystem and help continuously improve the overall customer experience.

 * Collaborate with cross-functional teams to champion user feedback and adopt emerging technical tools., At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. * You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. * Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. * Be an owner: Trimble thrives on
individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."