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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Analyst - **Company:** JMW Solicitors - **Location:** Manchester, UK - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, Desktop Computing, Local Area Networks, Windows Servers, Virtual Desktops, Windows Desktop, Data Logging, Office365, Laptops - **Published:** September 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3cc854e45a9064ec ## About the Role The successful candidate will have some hands-on IT support experience including: * A strong customer service approach, with confidence supporting users face to face, by telephone and through digital channels * Good working knowledge of Microsoft 365 and Windows desktop environments * Experience with Active Directory user configuration and an awareness of Windows Server environments * Good problem-solving skills, with the ability to prioritise workload and work to agreed service expectations * Attention to detail when documenting issues, resolutions and service notes * A proactive approach and willingness to take ownership of tasks through to completion * Awareness of data protection, confidentiality and the importance of handling information securely * Excellent communication skills and ability to work effectively as part of a team. In addition to the above, it would be beneficial if you also had: * Experience within a legal environment supporting legal applications (e.g.: iManage, Proclaim or BigHand) or wider professional services * Experience supporting users across multiple office locations * Experience contributing to technical projects or supporting more complex service issues * Formal IT certifications such as Microsoft Fundamentals, Microsoft Applied Skills or equivalent. ## Description We are looking for an IT Analyst to join our IT Service team in Manchester. This is a hands-on role where you will act as a point of contact for colleagues across the firm, providing technical support and helping to keep systems running smoothly. You will support users remotely and face to face, working across a range of hardware, software and applications., This role offers the opportunity to develop your technical experience, build knowledge of specialist legal systems and support colleagues across the firm, including: * Providing high-quality first-line technical support to colleagues by telephone, email, remotely and face to face * Logging, managing and resolving support tickets, incidents and service requests in line with agreed SLAs and KPIs * Troubleshooting hardware, software, application and user access issues, taking ownership through to resolution * Supporting end-user devices including desktop PCs, laptops, mobile devices and printers. * Supporting Windows Desktop, Azure Virtual Desktop and Microsoft 365 applications including Outlook, Teams, Word and Excel * Carrying out user account administration and basic server-related tasks, including Active Directory user configuration * Assisting with Local Area Networking tasks, including cabling and patching to switches * Supporting client data imports and exports, maintaining accuracy, confidentiality and compliance throughout * Producing clear documentation, service notes and knowledge articles to support consistent service delivery * Contributing to IT project work and service improvements where required. The team work on a rota basis, Monday to Friday between 8am and 6pm, with paid out-of-hours cover when required. ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)