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# CSM

- **Company:** CSM
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $85,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Data Presentation, Microsoft Office, Microsoft PowerPoint
- **Published:** September 21, 2026
- **Apply:** https://startup.jobs/customer-success-manager-vatica-health-10166418

## About the Role

* 4+ years in a healthcare client facing role with progressive experience
 * 4+ years leading complex projects
 * Healthcare experience required; required experience in Risk Adjustment, Quality of Care
 * Strong project performance analysis and strategic power point deck building skills
 * Outstanding customer service skills
 * Experience organizing, analyzing and presenting data
 * Strong ability to learn at a fast pace, apply knowledge and be consultative.
 * Strong computer (including Microsoft Office), grammar and multi-tasking skills
 * Strong attention to detail, time management, and decision-making skills
 * Ability to work with significant independence and minimal supervision
 * Ability to travel during the week

## Description

* Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery
 * Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents
 * Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners
 * Build power point decks for client presentations (QBR's, kick offs, status meetings)
 * Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution
 * Deliver successful client partnerships that result in high client satisfaction, retention, and growth
 * Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats)
 * Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners
 * Deliver and ensure client training on Vatica Health tools, processes, and reports
 * Support operational and financial plans and maintain actuals and forecasts
 * Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement
 * Design and develop best practices in client engagement and implementation to deliver industry-leading client experience