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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Software Engineer - **Company:** Genesys Telecommunications Laboratories, Inc. - **Location:** Charlotte, NC, United States (Remote available) - **Experience:** Expert - **Salary:** $165,400.0 - $290,800.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Application Performance Management, Cloud Computing, Continuous Integration, Amazon DynamoDB, Github, Design of User Interfaces, Open Source Technology, Performance Tuning, Scrum Methodology, Software Engineering, TypeScript, User-Centered Design, Application Enhancement Tool, Genesys, DevOps Tools - Open-source, Prompt Engineering, Backend, Cloudformation, Kubernetes, Information Technology, AWS Fargate, Front End Software Development, Virtual Agents, Restful APIs, Terraform, Docker, Microservices - **Published:** September 2, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88216929/1 ## About the Role * Minimum of 10+ years of professional software development experience * 2+ years working with AI solutions * Proven expertise in agentic AI development, including hands-on experience with RAG, RAG pipelines and MCP framework * Proficiency in Go for backend development * Strong experience in system prompt engineering and tool use configuration and tuning * Strong experience with JavaScript and TypeScript for front-end and full-stack applications * Hands-on expertise with Kubernetes for orchestration and container lifecycle management * Proven experience building and deploying cloud-native solutions on AWS (e.g., EKS, Fargate, Dynamo DB, EC2, ECS, Lambda, S3) * Solid understanding of microservices architecture and RESTful API design * Strong analytical and problem-solving skills with attention to detail * Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience, * Experience integrating with Genesys Cloud APIs or comparable customer experience platforms * Exposure to UX design principles or experience developing intuitive user interfaces * Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB * Demonstrated contributions to open-source projects or a strong GitHub portfolio * Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform * Knowledge of Agile/Scrum methodologies and team collaboration practices ## Description * Develop advanced Agentic AI solutions leveraging the latest capabilities and tools available on the Genesys Cloud platform. * Utilize AI-powered tools and frameworks to significantly accelerate code development and increase overall efficiency. * Design and implement robust integrations to enhance and extend Agentic AI functionalities. * Build scalable, high-performance backend applications using Go. * Create dynamic, intuitive, and responsive front-end components with JavaScript and TypeScript. * Deploy and manage containerized applications using Kubernetes on AWS. * Integrate with Genesys Cloud APIs to deliver seamless enhancements to customer experience (CX) workflows. * Optimize application performance, scalability, and reliability within cloud-native environments. * Collaborate closely with product managers, architects, and UX designers to define technical requirements and deliver exceptional solutions. * Write clean, maintainable, and well-documented code that adheres to industry best practices and engineering standards. * Troubleshoot and resolve complex production issues with speed and precision. * Actively participate in peer code reviews and provide mentorship to junior engineers., * A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. * Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. * After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. ## Related Videos - [The Future of Developer Experience with GenAI: Driving Engineering Excellence](https://www.wearedevelopers.com/videos/1107-the-future-of-developer-experience-with-genai-driving-engineering-excellence) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [30 Years of Rip and Tear: Doom’s development story](https://www.wearedevelopers.com/videos/599-30-years-of-rip-and-tear-doom-s-development-story) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) ## Related Articles - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Got AI ideas but no money? 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