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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Technical Support Specialist II - TEM - **Company:** Thermo Fisher Scientific Inc. - **Location:** Eindhoven, Netherlands - **Contract:** Permanent contract - **Skills:** Software Applications, Business Systems, Software Systems, Computer Equipment - **Published:** September 11, 2026 - **Apply:** https://vacaturesinfarma.nl/job/thermo-fisher-scientific/global-technical-support-specialist-iitem-40e2143f6fe93 ## About the Role * At least a bachelor's degree of Phsyics , Electrical Engineering, Chemistry (or related technical field) or a combination of both education and meaningful work experience. * Experience with either camera's, electron detectors or filters, or proven experience with related technology showing ability to learn * Strong social skills, written and verbal * English written and spoken min. level B2. * Ability and willingness to travel internationally (less than 25% of working hours). * Ability to work independently as well as to collaborate in a team. * Knowledge of NPI processes, PMP and/or Material Science workflows is an advantage What do you need * Excellent communication ability (both face-to-face as temote ) and influencing skills including the ability to communicate technical concepts to a variety of audiences is important to the success in this position * Positive attitude in approaching day-to-day issues, solve issues as one MSD team * Affinity with software applications and computer hardware * Pro-active, customer-focuses, hard-working and outgoing personality * Self-steering on multiple tasks * Consistent record to work well with cross-functional and cross-cultural teams ## Description Our future colleague for this position enjoys collaborating in a multi-disciplinary technical environment to address technical problems within multi -cultural team. If you enjoy the introduction of software solutions on top of high-performance systems, this is an excellent opportunity to change the world. * Handles tasks and projects in the Technical Support Department in order to improve its efficiency. * Act as liason for Service between Production, R&D, R& D Global Digital, BU and Global Tech Support. * Provides "root cause" analysis and actively takes part in resolving technical issues. * Collects, analyzes and reports data for the purpose of solving problems and improving company's inner processes, utilizing PPI Business System * Provide worldwide 3rd line technical support for Material Scicences modules delivered and connected with our Electron Microscopes (Camera's, Filter's and detectors) * Postmortem analysis for solved support calls, collaboration on and leading continuous improvement processes * Actively looks for chances too lower the installation and warranty cost based on collected data and analyses * Contin uously drive improvement via MyPPI , CAPA and NPI projects * Following the effective documents IMS, EMS and working on documentation ## Related Videos - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Strange New Worlds: shaping the future of the digital age](https://www.wearedevelopers.com/videos/677-strange-new-worlds-shaping-the-future-of-the-digital-age) - [Breaking the Hardware Mindset: Overcoming Barriers to System-Level Innovation](https://www.wearedevelopers.com/videos/1635-breaking-the-hardware-mindset-overcoming-barriers-to-system-level-innovation) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) ## Related Articles - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)