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# Helpdesk Administrator

- **Company:** International Workplace Solutions Ltd
- **Location:** Swansea, UK
- **Salary:** £28,500.0
- **Contract:** Permanent contract
- **Skills:** Data Logging, Information Technology
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c20b4f51c58afbe0

## About the Role

You'll thrive here if you're:

 * Familiar with facilities management systems (desired but not essential)

 * Organised, methodical, and detail-oriented - but ready to adapt when priorities shift.

 * Confident and direct when engaging with multiple stakeholders (including customers).

 * Committed to providing excellent customer service and resolving issues efficiently.

 * Proficient in using computer systems, CRM software, and handling administrative tasks

 * A strong communicator, both written and spoken.

 * Proactive, self-disciplined, and ready to make sound decisions.

 * Flexible, adaptable, and ready to solve problems

 * Experienced in a similar role and comfortable in a fast-paced, ever-changing environment.

 * Able to work independently and manage your time.

## Description

The Helpdesk administrator role acts as the central point of contact for all facilities related inquiries and ensures smooth communication between various stakeholders

 * Managing Facilities Requests:

Receiving, logging, and prioritising requests for maintenance, repairs, or other facilities services.

 * Providing Customer Service:

Act as the first point of contact for clients, tenants, and internal stakeholders regarding FM services.

Maintain a professional, friendly, and solution-focused approach in all interactions.

 * Maintaining Records and Documentation:

Updating online CRM, creating completion reports, and maintaining accurate records of all facilities-related activities.

 * Liaising with Stakeholders:

Communicating with internal teams, contractors, and suppliers to ensure effective coordination and problem resolution.

 * Supporting Administrative Tasks:

Assisting with tasks such as purchase orders, work orders, and contract management.

 * Problem Solving and Troubleshooting:

Diagnosing and resolving issues, escalating complex problems to appropriate personnel, and providing solutions to recurring issues.