> Markdown version of [/jobs/ext/3201788-regional-end-user-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/3201788-regional-end-user-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Regional End User Technical Support Engineer - **Company:** NHS Blood and Transplant - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, HP Thin Clients, Microsoft Office, Citrix Systems, Windows Remote Assistance, Information Technology - **Published:** September 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=428c260c90d560b9 ## About the Role * Experience of working in a similar customer-focused IT support environment * Experience of providing support with Microsoft Office 365 including Windows 7 and 10 * Experience of working to a Service Level Agreement * Experience and understanding of supporting Thin Client Citrix environments, * Degree in computing, or equivalent experience * Possess a valid driving licence, allowing you to drive in the UK * Evidence of continuous professional development ## Description As a Regional End User Technical Support Engineer, you will play a key role in keeping NHS Blood and Transplant's IT services running smoothly across multiple sites. You will install, configure, and support a wide range of hardware, software, and clinicalcritical systems, providing both facetoface and remote assistance to colleagues. Working in a fastpaced, customerfocused environment, you will manage IT incidents, resolve issues within agreed service levels, and ensure systems remain secure, reliable, and fit for purpose. Through your technical expertise and clear communication, you will help colleagues deliver lifesaving services every day, while contributing to service improvement, projects, and the overall resilience of NHSBT's IT infrastructure. Main duties of the job Your responsibilities will include: * You will be required to install, configure and support IT hardware, software and systems across all of our NHSBT sites. * You will provide regional incident support for IT services to all our customers, managing the incidents, including using Customer Service Desk software, and balancing priorities and resources to ensure the best possible outcome for each customer and NHSBT. * You will work face to face and remotely with our staff, understanding their immediate and upcoming IT requirements and issues, and providing advice and support on the most appropriate solutions, in accordance with our policies. * You will be required to perform tasks essential to the provision and maintenance of IT systems. * You will provide technical expertise through participating in, and chairing, expert groups, weekly team call reviews and project meetings. * You will represent the Directorate at centre-based meetings and working groups. You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. You will be required to take part in an out of hours on call rota that could include some weekend work., * Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years. * Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions * Supportive learning culture - we've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. * Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.