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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Solution Architecture - AI Business Solutions - **Company:** Microsoft - **Location:** London, UK - **Salary:** £79,700.0 - £133,900.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cloud Computing, Software Engineering, Computer Network Operations, Information Technology - **Published:** September 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5b8a6fb9b08ea7fd ## About the Role * Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, OR related field with strong and proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting * OR equivalent industry experience. Preferred qualifications : * Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy * Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies. * Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs. * Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room." * Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said * Breadth of experience and knowledge in foundational AI, architecture design, with depth / Subject Matter Expertise in Microsoft AI Business Solutions; ie. Copilot for M365, Copilot Chat, Studio and Copilot Agents from an Adoption and Change Management (ACM) perspective. ## Description Customer Centricity * Customer Satisfaction - Champion customer success by driving positive outcomes and becoming a trusted advisor for Microsoft AI adoption and value realisation. * Customer/Partner Insights - Capture and share feedback from customers and partners to inform ACM strategies and Copilot deployment approaches. * Voice of the Customer - Act as the customer advocate, sharing insights and best practices with Microsoft's Copilot engineering, product, and global AI teams to remove blockers and influence roadmap direction. Business Impact * Leverage deep knowledge of Copilot capabilities and competitive landscape to identify growth opportunities aligned with customer needs and ACM maturity. * Partner with Customer Success Account Managers (CSAM's) and account teams to deliver Microsoft AI usage through well structured engagements, operational excellence, performance efficiency, and secure deployments. * Lead architecture design, resiliency reviews, and technical optimisation that result in production-ready Copilot solutions and increased usage. * Provide thought leadership in Copilot solution design and ACM planning, supporting customers through implementation to achieve measurable business outcomes. Technical and Adoption Leadership * Proactively develop and maintain a learning plan focused on AI Business Solutions technologies and ACM methodologies, with support from your manager. * Mentor and coach peers on technical and non-technical aspects of AI Business Solutions and ACM, fostering a culture of continuous learning and innovation. * Share strategic insights and technical guidance across internal communities and virtual teams. ## Related Videos - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Inside the AI Revolution: How Microsoft is Empowering the World to Achieve More](https://www.wearedevelopers.com/videos/869-inside-the-ai-revolution-how-microsoft-is-empowering-the-world-to-achieve-more) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Reference Architecture of AI in the Cloud](https://www.wearedevelopers.com/videos/1613-reference-architecture-of-ai-in-the-cloud) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Got AI ideas but no money? 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