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# SC Cisco Telephony & Videoconferencing Engineer

- **Company:** Experis
- **Location:** Stevenage, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cisco Unified Communications Manager, H.323 Protocol, Jabber, Wide Area Networks, SC Clearance, Cisco, Vmware
- **Published:** September 11, 2026
- **Apply:** https://www.experis.co.uk/job/sc-cisco-telephony-and-videoconferencing-engineer-cgemjp00356072-6026223/apply

## About the Role

* CISCO environment at least 5 years of experience.
 * Good knowledge of the Cisco telephony and video conferencing environment.
 * Knowledge of Cisco Telephony environment v12.5: (CUCM, Unity Connection, Jabber, IPPhone)
 * Knowledge of Cisco Video conferencing: CMS, and Cisco video conferencing (endpoints, TMS)
 * Knowledge of the VMware suite v7/v8.
 * Mastery of SIP/H323 protocols.

Extra Knowledge is a plus:

 * Kurmi, Telisca, Real Time Monitoring tool, Prognosis, PeterConnects ecosystems
 * Knowledge of WAN/LAN networks and security.
 * Systems administration and PC environment would be a plus

Soft skills:

 * Team worker
 * Change adaptability
 * Sense of service
 * Rigorous
 * Curious

English mandatory: International environment so a good level of English is necessary (read, spoken and written).

## Description

* Participate, lead and implement Cisco Telephony & Videoconferencing Projects.
 * Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution
 * Major incident (qualification, action plan, resolution, RCA, knowledge)
 * Problem management
 * Ensure the transfer of skills to technicians and engineers.
 * Respond to specific customer requests in coordination with the Capgemini Team Leader/SDM.
 * Update technical documentation (HLD & LLD) and procedures.
 * Perform hardware & configuration tests.


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