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# IT Field Support

- **Company:** LTM
- **Location:** Groningen, Netherlands
- **Experience:** Expert
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Data Analysis, Configuration Management Databases, Collaborative Software, Cyber Security, Databases, Data Migration, Information Technology Operations, User Environment Management, Reliability of Systems, Information Technology, GXP, Servicenow
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9f95a9cff9db4b69

## About the Role

* 5-10 years of experience managing IT infrastructure, preferably within:
 + R&D environments
 + Manufacturing / shop-floor environments
 + Life Sciences / Pharmaceutical industry
 * Experience working in GxP-regulated environments.
 * Strong understanding of IT infrastructure, end-user services, networking, applications, and site IT operations.
 * Good understanding of ServiceNow, including reports, incidents, tasks, and service requests.
 * Experience with CMDB and IT service management.
 * Knowledge of IT security, vulnerability, risk, compliance, and data-integrity requirements.
 * Strong stakeholder management and communication skills.
 * Ability to work independently and act as a single point of contact (SPOC) for site IT requirements.
 * Strong project coordination and problem-solving skills.
 * Fluent/proficient Dutch and English is required.

## Description

We are looking for an experienced IT Infrastructure professional to provide onsite operational and project support for R&D and Manufacturing systems at a Life Sciences site in Groningen.

The role will support IT infrastructure and laboratory/manufacturing systems operating in GxP-regulated environments, ensuring compliance with validation, security, and data-integrity requirements., * Provide operational and project support for R&D Laboratory and Manufacturing IT systems.

 * Support systems operating within GxP-regulated environments and ensure compliance with validation and data-integrity requirements.
 * Support the Site Technology Service Owner (TSO) with daily activities, including:
 + Data analysis
 + Knowledge article updates
 + New application onboarding
 + Data migration and other site projects
 * Collaborate with key site stakeholders, including:
 + Business Technology Lead (BTL)
 + Technology Service Owner (TSO)
 + Site Delivery Lead (SDL)
 + Information Security Risk Management (ISRM)
 + Operations Technology Lead (OTL)
 * Act as SPOC / Project Lead for complex service requests and local IT projects.
 * Work closely with Manufacturing, Laboratory, Logistics, Plant Engineering, and IT teams to understand requirements and resolve issues.
 * Monitor service levels, metrics, and site health for GTS services, including network reliability, availability, and capacity.
 * Create and maintain dashboards and Kanban boards to track tickets, projects, and ongoing activities.
 * Maintain CMDB information related to GTS services.
 * Build strong relationships and maintain effective communication with site stakeholders.
 * Identify opportunities for process improvement and automation.
 * Use ServiceNow to manage and report on incidents, tasks, service requests, and other IT activities.
 * Support risk, security, vulnerability, and compliance management for GTS services.
 * Support local asset planning, purchasing, deployment, and decommissioning.
 * Coordinate end-user services and work with Service Desk and L2 teams on:
 + Backup
 + Database
 + Windows
 + Networking
 + Desktop and printer support
 + Hardware
 + User access
 + Collaboration tools
 + Software installation and maintenance
 * Coordinate and track service requests through resolution.