> Markdown version of [/jobs/ext/3203379-erp-application-manager](https://www.wearedevelopers.com/jobs/ext/3203379-erp-application-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ERP Application Manager - **Company:** O'Neill - **Location:** Warmond, Netherlands - **Contract:** Permanent contract - **Skills:** Microsoft Access, Artificial Intelligence, Application Lifecycle Management, Power BI, Break Fix, Marketplace - **Published:** September 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=543df3dd4154a6f3 ## About the Role We are looking for a proactive, hands-on ERP Application Manager to join our IT team. You are just as comfortable picking up a hands-on support question from employees as you are stepping back to prioritize, structure and improve how we work with our ERP system. In this role, you own the functional side of our ERP landscape end to end. You will report into the IT Manager., * Solid, hands-on experience in ERP application management, functional application management, or a similar business application role. * Comfortable both resolving day-to-day support questions and taking ownership of structure, priorities and improvement initiatives. * Knowledge of Itsperfect is a plus, as is experience in fashion. * Affinity with data and an interest in using AI to optimize processes is a plus., * Strong at bringing structure to documentation and processes, even in an environment with many connected systems and loose ends. * Proactive and enthusiastic - this is a must. You don't wait for a problem to escalate; you spot it and act. * Good communication skills, with at least a good command of English, given the collaboration with stores across five countries. ## Description Stakeholders & Projects * Be the main point of contact for key users and store managers on ERP-related questions and escalations, and facilitate key-user sessions. * Act as functional ERP owner in projects: coordinate project activities together with our external ERP partner and make sure agreements and documentation are in place. * Identify opportunities to improve how the business uses the ERP and initiate improvements. Training, Access & Compliance * Build and validate the training program for new and existing users together with key users. * Define ERP access roles and ensure proper segregation of duties. * Translate identified data quality issues into concrete actions with key users. Data, Reporting & Vendor Management * Coordinate the follow-up on data quality issues and help the business get better insight into their data. * Manage the relationship with our external ERP partner: own the SLA, the roadmap and act as the escalation point for vendor issues. * Keep an overview of daily system synchronizations (e.g. PowerBI, marketplace and e-commerce integrations) and coordinate fixes with vendors when something breaks. Functional Support & Ticket Management * Handle incoming ERP tickets end to end, from simple user questions to complex functional issues or improvements * Set priorities and keep users informed with clear, timely communication. Continuous Improvement & Escalations * Own escalations, coordinate the resolution and keep the IT Manager informed where needed. * Spot recurring issues, analyze the patterns behind them and translate this into concrete improvements and a roadmap. * Signal opportunities to use new technology, including AI, to make ERP-related processes smarter and more efficient. Documentation, Testing & Releases * Define the structure and format for documentation and user manuals, and keep them complete and up to date. * Coordinate testing of ERP changes and releases together with our external ERP partner, execute test cases yourself and own the test plan and go-live for major releases with our ERP key users., * Enjoy being the go-to person for ERP questions across multiple countries and store teams. * Like translating messy, real-world business problems into structured solutions and clear documentation. * Get energy from both hands-on troubleshooting and thinking ahead about the bigger picture. * Are curious about how technology, including AI, can make processes smarter. * Enjoy partnering closely with a colleague who knows the content inside out, while you bring the structure. ## Related Videos - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Don't Change the Partition Count for Kafka Topics!](https://www.wearedevelopers.com/videos/138-don-t-change-the-partition-count-for-kafka-topics) - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should Tech Managers Be Developers First? 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