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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Support Engineer (EMEA) - **Company:** Qdrant - **Location:** Amsterdam, Netherlands - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Microsoft Azure, Cloud Computing, Databases, Python (Programming Language), Enterprise Messaging Systems, Prometheus, Search Technologies, Grafana, Kubernetes, Apache Kafka, Terraform - **Published:** September 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=deffaa79f8ae0907 ## About the Role * 5 or more years in a customer-facing support or infrastructure role, ideally supporting production Kubernetes environments. * Strong, hands-on Kubernetes skills. A Certified Kubernetes Administrator (CKA) credential is a plus. * Proficient in Python or a similar language for scripting and automation. * Experience with Kafka or similar distributed messaging systems. * Comfortable working in AWS, GCP, or Azure. * Solid understanding of database internals and how they behave under production load. * A proactive, ownership-driven mindset. You dig into ambiguous problems without waiting to be asked. * Clear communicator who can translate between technical and non-technical audiences. Nice to Have * Familiarity with vector search or vector database technologies. * Terraform and infrastructure-as-code experience. Security background is a plus. * Experience with observability tools (for example, Prometheus or Grafana) and automating support workflows. ## Description * Provide direct, Slack-first technical support to customers running Qdrant, mostly asynchronous rather than face to face. * Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer. * Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes, using AI-assisted tooling to speed up triage where it helps. * Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product. * Build and maintain internal tools that make support workflows faster and more observable. * Write and maintain clear documentation for both customers and the internal team. * Lead by example through strong technical work, initiative, and collaboration with stakeholders across the company. ## About Qdrant [Company profile](https://www.wearedevelopers.com/companies/4202-qdrant) ### More Jobs at Qdrant - [Senior Support Engineer (EMEA)](https://www.wearedevelopers.com/jobs/ext/3239663-senior-support-engineer-emea) - [Senior Software Engineer Platform](https://www.wearedevelopers.com/jobs/48552-senior-software-engineer-platform) - [Staff Software Engineer Platform](https://www.wearedevelopers.com/jobs/48551-staff-software-engineer-platform) - [Senior Support Engineer (EMEA)](https://www.wearedevelopers.com/jobs/ext/3370765-senior-support-engineer-emea) - [Senior Support Engineer (EMEA)](https://www.wearedevelopers.com/jobs/ext/3362173-senior-support-engineer-emea) ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Monitoring as Code - Managing your dashboards at scale](https://www.wearedevelopers.com/videos/753-monitoring-as-code-managing-your-dashboards-at-scale) - [Infrastructure as Code: The Developer's Secret Weapon](https://www.wearedevelopers.com/videos/1221-infrastructure-as-code-the-developer-s-secret-weapon) - [How I saved 200K/yr in direct costs writing 0 code lines in K8s](https://www.wearedevelopers.com/videos/1055-how-i-saved-200k-yr-in-direct-costs-writing-0-code-lines-in-k8s) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) ## Related Articles - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Most Popular Web Developer Jobs in Europe](https://www.wearedevelopers.com/magazine/163-7-most-popular-web-developer-jobs-in-europe) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)