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# IT Support Specialist

- **Company:** Allied Onesource
- **Location:** Topeka, KS, United States
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, BASIC (Programming Language), Microsoft Outlook, Information Systems, Desktop Computing, Web Browsers, IT Management, User Environment Management, Windows Desktop, Software Troubleshooting, Peripherals, Microsoft InTune, Tanium Platform Expertise, Information Technology, Laptops, Servicenow
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=02d7a7c727d4ade9

## About the Role

If you enjoy solving real user problems and want a role that builds enterprise-level IT fundamentals fast, this IT Support Specialist opportunity is a strong next step. As an IT Support Specialist, you'll be a frontline resource for end-user support-handling tickets, troubleshooting Windows and Microsoft 365 issues, and keeping laptops, desktops, printers, and peripherals running smoothly. The IT Support Specialist works in a team environment with clear processes, escalation paths, and plenty of hands-on exposure to endpoint management, access support, and continuous improvement., * 1+ year of experience in help desk, service desk, desktop support, or IT support

 * Strong troubleshooting ability across:
 + Windows PCs/laptops, peripherals, printing, and basic connectivity
 + Microsoft 365 apps (Outlook, Teams, Word/Excel) and common browsers
 * Professional customer support skills (clear communication with technical and non-technical users)
 * Ticket documentation discipline: capturing steps taken, outcomes, and next actions
 * Comfort following standard procedures for access requests and security practices, * Exposure to an IT service management platform (ex: ServiceNow or similar)
 * Endpoint management experience (ex: Intune, Tanium, or similar tools)
 * Basic familiarity with directory/access concepts (ex: Active Directory / Entra ID)
 * Experience supporting a regulated or process-driven environment

Preferred Education and Experience

 * Associate degree (or higher) in IT, Computer Science, Information Systems, or related field (or equivalent experience)
 * Experience supporting users in a professional, multi-user environment

Other Requirements

 * Relevant certifications are a plus (CompTIA A+ / Network+ or Microsoft-related certs)
 * Ability to manage multiple tickets while providing timely status updates and clean documentation

## Description

Step into an entry-level IT Support Specialist role where you'll be the go-to resource helping employees stay productive-supporting Windows PCs/laptops, printers, mobile devices, and Microsoft 365 (Outlook, Teams, etc.). You'll troubleshoot day-to-day issues, manage tickets, assist with account/password/access requests, and escalate more complex problems while building real enterprise IT skills. If you're detail-oriented, customer-focused, and have 1+ year of help desk/desktop support experience (plus exposure to tools like ServiceNow, Intune/Tanium, or Active Directory), this is a strong next step to grow your career. Apply now to gain hands-on experience with modern endpoint support and a structured environment that values learning and continuous improvement.


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