> Markdown version of [/jobs/ext/3204825-it-support-assistant](https://www.wearedevelopers.com/jobs/ext/3204825-it-support-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Assistant - **Company:** AJ Chambers - **Location:** Rochford, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Software Documentation, Cyber Security, Disaster Recovery, Password Management, Software Deployment, EndPointSecurity, Office365, Reliability of Systems, Information Technology, User Accounts - **Published:** September 17, 2026 - **Apply:** https://www.reed.co.uk/jobs/it-support-assistant/57353933 ## About the Role AJ Chambers are seeking a highly motivated and detail-oriented IT Support Assistant to join our dynamic team., Previous experience in an IT support, helpdesk or similar role is preferred but not essential. Full training will be provided. * Good understanding of common hardware, software, Microsoft 365 and general IT systems an advantage. * Strong troubleshooting and problem-solving skills, with the ability to diagnose issues logically and efficiently. * Excellent organisational and time management skills, with the ability to prioritise and manage multiple support requests. * Strong communication and interpersonal abilities, with a patient and helpful approach to supporting non-technical users. * Ability to work effectively both independently and as part of a team. * Good attention to detail and a proactive approach to identifying and resolving technical issues. * Understanding of data protection, information security and good IT security practices. * Willingness to learn new technologies, systems and processes. ## Description As the IT Support Assistant, you will play a crucial role in providing day-to-day technical support to colleagues, maintaining IT systems and equipment, assisting with user issues, and helping to ensure the smooth and secure operation of the company's technology environment. Duties: * Adhoc administration duties and other IT-related tasks as required. * Ensure IT support activities are carried out in line with company policies, data protection requirements and information security best practices. * Provide basic training and guidance to colleagues on IT systems, software and good technology practices. * Assist with the rollout, testing and implementation of new software, hardware and IT systems across the business when required. * Identify recurring technical issues and suggest improvements that could enhance system reliability, security and the user experience. * Work with external IT providers and suppliers when specialist support is required, helping to communicate issues and coordinate resolutions. * Assist with data backups, recovery procedures and general business continuity activities where required. * Support the implementation and maintenance of IT security procedures, including password management, access controls, device security and user awareness. * Assist with routine system updates, software installations, security updates and other IT maintenance activities. * Help maintain accurate records of IT assets, equipment allocations, software licences, user accounts and system documentation. * Assist with the maintenance of the company's IT systems, networks and other technology infrastructure. * Troubleshoot common technical issues, diagnose faults and provide clear, user-friendly guidance to colleagues. * Support the administration and maintenance of Microsoft 365 applications, user accounts, shared mailboxes, Teams and other business applications. * Assist with the on-boarding and off-boarding of employees, including setting up user accounts, permissions, equipment and access to relevant systems. * Set up, configure and maintain laptops, desktops, monitors, mobile devices, printers and other IT equipment for new and existing employees. * Log, monitor and update IT support requests, ensuring issues are tracked through to resolution and escalated where appropriate. * Provide first-line IT support to employees, responding to hardware, software, network, email and access-related queries in a timely and professional manner.