> Markdown version of [/jobs/ext/3204870-it-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/3204870-it-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Helpdesk Technician

- **Company:** Robert Half International Inc.
- **Location:** UK
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Business Software, Business Systems, Cyber Security, Desktop Computing, Microsoft SharePoint, Peripherals, Microsoft InTune, Information Technology, Laptops, User Accounts
- **Published:** September 7, 2026
- **Apply:** https://www.totaljobs.com/job/it-help-desk-technician/robert-half-limited-job107947508

## About the Role

obert Half are looking for an ambitious Support Technician who's keen to bite off a new challenge - The ideal person will be personable, keen to be part of projects and have good communication to multiple stakeholders in and outside of the company.

## Description

Provide 1st line IT support, troubleshooting hardware, software, Microsoft 365, user accounts, and business systems. Manage incidents, service requests, onboarding/offboarding, device setup, and access permissions while maintaining excellent customer service and meeting SLAs. Support IT projects, create documentation, deliver basic training, and contribute to improving IT processes.

 * Provided 1st line IT support for hardware, software, Microsoft 365, and business applications.
 * Logged, prioritised, troubleshot, and resolved incidents and service requests using a helpdesk ticketing system.
 * Managed user onboarding/offboarding, account administration, access permissions, and device provisioning.
 * Installed, configured, and supported desktops, laptops, mobile devices, peripherals, and Windows 11 environments.
 * Supported Microsoft 365 technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune.
 * Escalated complex issues to senior engineers or third-party providers while meeting SLA targets.
 * Maintained IT documentation, knowledge base articles, and asset records.
 * Assisted with IT projects, Microsoft Teams/video conferencing support, and user training.
 * Delivered excellent customer service while promoting IT best practices and cyber security awareness.


## Related Videos

- [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)