> Markdown version of [/jobs/ext/3205604-it-support-coordinator](https://www.wearedevelopers.com/jobs/ext/3205604-it-support-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Coordinator

- **Company:** Ooni Ltd
- **Location:** UK
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Access, Microsoft Windows, Cyber Security, Software Licensing, Gsuite
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6562ced8194defca

## About the Role

* Exposure to IT support, service desk or IT administration, through study, an internship or a previous role.
 * A methodical, organised approach, with the discipline to maintain records, schedules and documentation accurately and consistently.
 * Strong written communication, and the ability to explain technical matters clearly to non-technical colleagues.
 * The confidence to follow up and chase progress politely but persistently, with colleagues and with external suppliers.
 * Sound judgement about what can be handled directly and what needs escalating.
 * A genuine interest in IT security and good practice, and a willingness to learn on the job.
 * Comfort working with Google Workspace and/or Microsoft 365 in a workplace setting.

Desirable Skills and Experience:

 * Familiarity with ticketing or knowledge-base tools such as Notion or Halo.
 * An understanding of identity and access concepts such as accounts, SSO and MFA.
 * Experience of asset registers, software licensing or supplier coordination.

## Description

Do you have a passion for pITza? That's right, a passion for Pizza and IT in equal measure? If so then you are in the right place.

The IT Support Co-ordinator provides 1st line Service Desk support, working closely with our IT MSP to onboard new starters, triage & resolve tickets and offboard leavers. Alongside this, the role carries a growing governance and administration remit, helping tame our software & hardware stack, undertaking permission/security audits, preparing IT documentation and security awareness training.

This is a hybrid role, working 2 days per week from our office in Edinburgh.

What you'll be doing
Service desk and MSP coordination

 * Acting as first point of contact for IT requests and questions across the business.
 * Triaging, categorising and prioritising incoming tickets across Notion and Halo, and monitoring the queue against agreed response expectations.
 * Resolving straightforward requests directly, and raising, routing and tracking everything else with the MSP through to a documented close.
 * Acting as day-to-day liaison with the MSP, chasing progress and keeping colleagues informed of status.

Software, hardware and renewals

 * Maintaining the software and services inventory in Notion, keeping ownership, cost and renewal dates accurate.
 * Tracking upcoming renewals and flagging them to the IT Manager in good time, and supporting licence reconciliation.
 * Maintaining the hardware schedule and asset records, including allocation, location and refresh dates.
 * Raising and coordinating device requests, builds, repairs and returns with the MSP, and tracking them to completion.

Joiner, mover and leaver administration

 * Administering onboarding for new starters: account requests, day-one access, hardware coordination with the MSP, and IT induction.
 * Administering offboarding for leavers: access revocation requests, hardware recovery, and handover of data and licences.
 * Administering access changes for internal moves, keeping records current throughout.

Access, security and documentation

 * Supporting periodic identity and access reviews across core systems, gathering evidence and following up on exceptions.
 * Supporting internal and external security audits, including compliance evidence gathering, and escalating concerns promptly.
 * Drafting and maintaining IT policy and process documentation for review by the IT Manager, and keeping it accurate and accessible.
 * Producing IT guidance and training materials, and helping colleagues build confidence with the tools they use.
 * Running and monitoring KnowBe4 security awareness campaigns, chasing completion and reporting on take-up., * Colleagues know where to go with an IT problem and get a prompt, clear response.
 * No ticket is lost between Ooni and the MSP. Everything raised is tracked and closed.
 * Every new starter is set up for day one, and every leaver has access removed promptly and hardware returned.
 * The software inventory, renewals calendar and hardware schedule are accurate and trusted for planning and budgeting.
 * Access reviews and security audits are supported with evidence that is complete and on time.
 * IT policy and process documentation is current, and security awareness completion rates are high.

Why Ooni?
When you join one of our global teams, you're joining a dedicated group of do-ers who value Kindness, Passion, Innovation, Ambition and Rigor above all else. We live, work and play by these values and are proud of what we've built here. As a member of our team, you will also receive the following