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# IT Support and Solutions Analyst

- **Company:** Stride
- **Location:** Bristol, UK
- **Experience:** Experienced
- **Salary:** £26,227.0 - £31,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Agile Methodology, Business Software, Network Architecture, Networking Basics, Laptops
- **Published:** September 15, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5884649204

## About the Role

* Experience: A relevant Degree OR 3+ years of experience working in a highly customer-facing role (ideally within IT Support, Service Desk, or a similar technical environment).
 * Technical Aptitude: Strong hands-on experience troubleshooting hardware, software, and basic network issues. Familiarity with process-driven applications, agile workflows, or ITIL frameworks is desirable.
 * Business Acumen: The desire to understand the "why" behind the tech, aligning IT solutions with broader business goals.
 * Mobility: A full UK Driving License is highly desirable, as this role involves occasional travel to our other UK offices.

Personal Qualities:

 * Customer-Focused: Outstanding communication skills with a genuine passion for investigating and resolving user issues proactively.
 * Logical Problem Solver: A methodical approach to troubleshooting with excellent attention to detail.
 * Proactive & Organized: Diligent and capable of prioritizing a busy ticket queue alongside project-based tasks.
 * Calm Under Pressure: Able to remain professional and reliable when supporting business-critical systems.

## Description

This is a broad, hands-on role where you will join a tight-knit, 5-strong team. Your day-to-day will involve:

 * Service Desk Support: Acting as a primary point of contact for users, taking ownership of tickets, and providing excellent 1st and 2nd line support through to resolution.
 * Hardware & Provisioning: Building, deploying, and maintaining high-power workstations, laptops, and mobile devices. Managing IT assets and user access accounts.
 * Systems Administration: Managing users via Active Directory and supporting core business applications (e.g., Microsoft 365, Teams, Windows OS).
 * Infrastructure Support: Assisting with the build, daily checking, and maintenance of our HA server racks and network infrastructure.
 * Operational Excellence: Keeping service tickets and internal systems updated, maintaining support documentation, and adhering to internal SLAs.
 * Project Delivery: Collaborating with the team to design, test, and implement complete IT solutions and roll out new business systems.