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# Help Desk Admin

- **Company:** SEE Services
- **Location:** UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer-Aided Facility Management, Web Portals, Microsoft Office
- **Published:** September 30, 2026
- **Apply:** https://www.constructionjobboard.co.uk/system/classifieds/application_redirect/?listing_id=3773873

## About the Role

* Previous experience in a helpdesk or administrative role is preferred.
 * Strong organisational skills and the ability to prioritise tasks effectively, especially when several urgent requests arrive at once.
 * Excellent written and verbal communication skills, with a confident and friendly telephone manner.
 * Experience of CAFM systems is desirable, and full training on our in-house system will be provided.
 * Confident using Microsoft Office, including Outlook, Excel and Word.
 * Good attention to detail and a high level of accuracy when entering data.
 * A customer-focused approach, with a commitment to delivering a high-quality service.

## Description

* Helpdesk administration: Monitor the helpdesk email inbox throughout the day, making sure every message is read, actioned and responded to promptly.
 * Job coordination: Raise new jobs on our in-house CAFM (Computer-Aided Facility Management) system, recording the correct site, fault details and priority so jobs can be allocated to engineers without delay.
 * Call handling: Answer incoming calls from clients, deal with general queries, and log emergency jobs quickly and accurately so they can be attended as a priority.
 * Client communication: Send quotes to clients via their portals and respond to general queries by email in a clear, professional manner.
 * Client portals: Update and maintain client web portals, making sure job statuses and information are accurate and up to date.
 * Timesheets: Process engineer timesheets accurately and efficiently, checking for any errors or missing information.


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