> Markdown version of [/jobs/ext/3208414-it-helpdesk-analyst](https://www.wearedevelopers.com/jobs/ext/3208414-it-helpdesk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Analyst - **Company:** Bomgaars Supply, Inc. - **Location:** Sioux City, IA, United States - **Experience:** Starter - **Salary:** $45,760.0 - $50,960.0 - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Handheld Computer, Issue Tracking Systems, Peripherals, Computer Equipment - **Published:** September 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e22c5531aa99af10 ## About the Role * High school diploma or equivalent * One to three years of technical support, help desk, or customer service experience * Basic knowledge of Windows operating systems, computer hardware, and peripherals * Comfortable providing support primarily by phone, in a queue-driven, high-volume environment * Able to work independently on evening and weekend shifts with a defined escalation path * Effective written and verbal communication skills * Willing to work the posted rotation, including evenings and weekends, with reliable attendance * Embodies the Bomgaar Cares principles - Communication, Accountability, Responsiveness, Empathy, and Solution What You'll Bring: * Clear, patient communication with non-technical users, whether on the phone or in a ticket update * Strong follow-through - you document your work and stay on top of tickets until they're closed * Comfort managing high-volume, repetitive tasks in a fast-paced, queue-driven environment * Ability to sit or stand at a workstation for scheduled shifts, with occasional lifting up to approximately 25 lbs. * A team-first mindset and willingness to learn new systems and procedures, * How many years of technical support, helpdesk, or customer service experience do you have? * Are you comfortable providing support primarily by phone, in a queue-driven, high-volume environment? * Are you able to work a posted rotation, including evenings and weekends, with reliable attendance? ## Description About the Role: IT Helpdesk Analyst As an IT Helpdesk Analyst at Bomgaars, you'll be the first friendly voice stores hear when technology gets in the way of getting the job done - keeping registers, handhelds, and everyday systems running so our teams can stay focused on customers. What a Day in the Life Looks Like: * Answer phone and email requests from stores and corporate teams who need tech help fast * Troubleshoot hardware, software, access, and connectivity issues, including POS registers and peripherals (receipt printers, scanners, cash drawers, card readers), gift cards, and Zebra handheld computers * Reset passwords, unlock accounts, and handle Microsoft 365 basics for store and corporate staff * Support stores through end-of-day processing during evening shifts * Restore service on issues within your scope, and escalate anything that needs a deeper look * Document every request, action, and outcome in the ticketing system, and keep tickets updated until they're resolved * Prioritize requests based on the impact to store operations * On Swing shifts, help with overflow calls and chip away at aged tickets, callbacks, and knowledge base articles between calls Why This Role Matters: Our Helpdesk team supports 188 stores across the Eastern, Central, and Mountain time zones, seven days a week from 6:00 AM to 11:00 PM Central. This role exists to extend that coverage into evenings and weekends - exactly when stores need reliable support the most - so our people on the floor never lose momentum.