> Markdown version of [/jobs/ext/3208455-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/3208455-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Goodwill Industries, Inc. - **Location:** Pensacola, FL, United States - **Experience:** Experienced - **Salary:** $44,990.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, Spreadsheets, Computer Networks, Office365, Software Troubleshooting, Information Technology, User Accounts - **Published:** September 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2fe62bfa2e18857e ## About the Role * Must have strong troubleshooting and critical thinking skills * Must have the ability to diagnose and resolve basic computer technical issues * Must be able to interact cordially and productively with a variety of people. * Must be able to market Goodwill and explain the mission to the general public. * Must possess good organizational and communication skills. * Must be able to keep information confidential. * Must be able to read, write and communicate clearly in English. * Must be able to maintain an effective working relationship with, and among employees. * Must be able to work a flexible schedule occasionally including evenings, weekends, and hours in excess of 40 hours a week. * Ability to function in a hectic work environment with occasional periods of high stress. * Must possess a valid driver's license, appropriate insurance coverage and a privately owned reliable means of transportation to travel throughout Goodwill Gulf Coast territory to visit stores and locations on a regular and recurring basis. Under special circumstances, incumbent may be required to drive a company vehicle. * Must be at least 21 years of age., * High school diploma or equivalent with 3 or more years' experience in an information technology service desk and customer service environment or college degree in Computer Science or relevant field can substitute for required experience. * Experience with Point of Sale Systems preferred. * Experience with IOS and Android mobile devices required. * Experience with Windows 10/11, O365 Administration. Physical Requirements: * Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally. * Ability to use fingers, hands and wrists, repetitively. * Ability to engage in bending, stretching, twisting and stooping. Working Conditions: * Adequately lighted and ventilated building. * Frequent travel throughout Goodwill's service territory. ## Description * Enter all service tickets, times worked and resolution into the helpdesk system. Provide monthly report. * Solve all end user workstation, help desk, repair and troubleshooting issues, using the IT Manager for support. * Act as liaison between end user and technical escalation team when tickets reach level 2 support. * Repair workstation PCs, using hardware and software approved by the IT Manager. * Ensure all operating systems and software versions are approved by the IT Manager. * Keep an accurate and up to date spreadsheet of each workstation listing user, login, password, serial number, & install date. * Maintain the user accounts for the computer network. * Maintain email accounts for all employees. * Install and configure all new workstations per IT Manager's specifications * Maintain and troubleshoot all communications devices. * Responsible for set up and maintenance of all audio visual equipment in meeting rooms. * Provide excellent customer service to all internal customers * Acts as a positive role model for employees in all aspects of professional performance. * Observes safety procedures and personnel policies. * Regular attendance is required. * Other duties as assigned., * Assures that Customer Service standards are met through positive feedback from managers and employees * Assures all Goodwill workstations are properly maintained * Supports Goodwill retail operations including Point-of-Sale devices and all store related operational IT needs ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)